Help Desk Specialist

Summary:

VIAVI (NASDAQ: VIAV) is a global provider of network test, monitoring and assurance solutions for telecommunications, cloud, enterprises, first responders, military, aerospace, and railway. VIAVI is also a leader in light management technologies for 3D sensing, anti-counterfeiting, consumer electronics, industrial, automotive, government and aerospace applications.
We are the people behind the products that help keep the world connected at home, school, work, at play, and everywhere in between. VIAVI employees are passionate about supporting customer success and we welcome people who bring their best every day to the company – to question, to collaborate and to push for solutions that will delight our customers.
Job Summary:
We are seeking a Technical Support Analyst (Help Desk) who possesses a passion for providing quality customer service and strong communication skills. This role will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. They will be responsible for responding to VIAVI staff, via phone and e-mail. All interactions are to be tracked using our IT ticketing system, Service Now.

Duties & Responsibilities:

Qualifications:

• Bachelor’s Degree preferred, or relevant equivalent experience
• Ability to learn quickly
• Ability to follow formal procedures in a professional manner
• Strong verbal and written communication skills
• Provide best-in-class customer service to all levels of the organization
• Ticketing Experience preferred – Service Now or equivalent systems

If you have what it takes to push boundaries and seize opportunities, apply to join our team today.

VIAVI Solutions is an equal opportunity and affirmative action employer – minorities/females/veterans/persons with disabilities.

Pre-Requisites / Skills / Experience Requirements: