Help Desk Specialist

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Job Description:

Technology has never been more important for the Oregon State Legislature than it is today. Legislative Information Services continues to adapt to the current Capitol Building construction project, ensuring that Oregonians may continue to communicate with their Legislators, timely access to legislation, media services and other legislative systems. Doing so, takes a team of dedicated, diverse, and hard-working professionals committed to customer service.

Information Technology & Media Services (ITAMS) is recruiting a Session Helpdesk Specialist to support their mission. The Session Helpdesk Specialist serves as one of the first points of contact with the department. Helpdesk Specialists staff the ITAMS Helpdesk as scheduled and create support tickets for customers who contact the Helpdesk requiring assistance. This position also installs, configures, and troubleshoots hardware and software for desktop, notebook, personal tablets, and cell phones. Assistance is provided over the phone, via remote assistance software, and in-person desktop support.

The Session Helpdesk Specialist works onsite at the Oregon State Capitol Building. Remote work is not available for this position.

This is a full-time, limited duration position beginning in December and is expected to last no later than June 27, 2027, but could end sooner dependent on the conclusion of the 2027 legislative session. 

WHAT WE ARE LOOKING FOR:

The successful candidate will be skilled in:

• Microsoft 365 applications.
• Microsoft TEAMS and OneDrive.
• Windows 11 operating system, including configuration, registry, driver installation, operations, and troubleshooting.
• Personal computer and printer troubleshooting, repair, and maintenance.
• Software and hardware diagnostic tools and troubleshooting techniques.
• Methods to communicate effectively with users with varying degrees of technical expertise to diagnose problems and work through solutions.
• Methods to effectively communicate technical and functional information in both written and verbal form, sometimes under time sensitive conditions.

To review the position description in its entirety, please click here.

**Please attach your current resume and cover letter demonstrating:

• One or more years supporting M365 applications in a corporate environment.
• One or more years supporting Windows 11 in a corporate environment.
• Experience providing technical/customer support over the phone, remotely, and in-person.

HOW TO QUALIFY:

Your application and resume must demonstrate:

Associates’ Degree or 2 Years of College and 1 year of relevant experience.

*An equivalent combination of education and experience sufficient to demonstrate ability to perform the duties of the position may be considered.

WHY THE OREGON STATE LEGISLATURE?

• Work/life balance - paid leave and a competitive benefits package.
• We offer full medical, vision and dental with paid sick leave, vacation, personal leave and ten paid holidays per year.
• Collaborative work environment with a team of bright, hardworking, and fun individuals.
• Opportunities for professional development to expand your breadth and depth of knowledge.
• Support the creation of public policy and watch as history unfolds for the State of Oregon as ideas become crafted into policies and laws.
• The Legislative Branch is made up of 7 small-medium state agencies where you can really get to know your co-workers.

TO APPLY:

• IF YOU ARE NOT A STATE EMPLOYEE: To apply for this position, follow the "Apply" link and complete the application & questions online. If this is your first time applying in our new system "Workday", you will need to create a new user profile. You can even drag and drop your resume into Workday and it will read and generate your Work History! Be sure to attach a cover letter and resume.

• CURRENT STATE EMPLOYEES: Login to Workday using the Career app on your Home Page. Prior to clicking "Apply", update your employee profile to reflect your Education, Skills, and Job History (including your current job).

• Please attach a resume and cover letter that clearly states your experience and how it is applicable to this position.  Applications received without both documents may not be considered. 

• Please monitor your Workday account, as all communication will be sent to you through this system. You must have a valid e-mail address to apply.

• This announcement closes at 11:59 PM on the close date listed.

SPECIAL INFORMATION: 

• Oregon state government provides qualifying veterans and disabled veterans with preference in employment in accordance with ORS 408.225, 408.230, and 408.235. If you are requesting veterans' preference, you may receive an additional questionnaire in your Workday account. In order to ensure your privacy, we are asking that you complete the Veterans’ Questionnaire and attach your qualifying military documents at that time. This questionnaire will be sent to your Workday account after you submit your application. We ask that you complete the questionnaire before the application deadline; extensions may be granted if necessary and reasonable. For questions about documentation, please visit: Veterans Resources. Or call the Oregon Department of Veterans' Affairs at: 1-800-692-9666.
• The salary in this job posting reflects the base salary without contributions to the Public Employee Retirement System (PERS). Employees eligible for PERS will have their salary increased by 6.95% and 6% will be automatically subject to a mandatory employee contribution to PERS.
• The work experience and/or education section of your application must clearly demonstrate how you meet all the minimum qualifications and desired skills listed above.
• An offer including salary will not be extended until an equal pay analysis is completed pursuant to ORS 652.220 and 659A.357.  An equal pay analysis will be conducted utilizing the education and work experience section of the legislative application.
• Work Authorization:  The Oregon State Legislature does not offer visa sponsorships. On the first day of employment, all hires will be required to complete the US Department of Homeland Security’s Form I-9, confirming authorization to work in the United States. In addition, hires will have three business days from their first day of employment to present documents that establish employment authorization and identity. The Oregon State Legislature is an E-Verify employer and will use E-Verify to confirm that hires are authorized to work in the United States.
• If you have questions regarding this recruitment, or need assistance to participate in the application process, please contact Aimee Steketee, Human Resource Analyst, at [email protected] or (503) 986-1373.
• The Oregon State Legislature is an Equal Opportunity Employer, committed to Workforce Diversity.