Job Summary
JCS Solutions LLC is seeking a Help Desk Specialist to provide phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.
What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
- Provide phone and in-person support to users
- Support users with e-mail, directories, and standard Windows desktop applications
- Troubleshoot applications developed under the contract
- Serve as initial point of contact for hardware/software issues
- Troubleshoot PC and printer problems
- Must be US Citizen
- 2 years of experience in help desk or technical support
- Certification: CompTIA A+, Security+
- Experience with Windows desktop applications
- Knowledge of e-mail systems and directories
- PC and printer troubleshooting skills
- Strong customer service and communication skills
- Ability to work on-site at Arlington, VA (Pentagon)
- Clearance: Active Secret required; Top Secret clearance strongly preferred
- Prior experience supporting DoD or DISA end users
- Experience with DoD help desk ticketing systems
- Familiarity with military network environments and protocols
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Skills Required
- Must be a U.S. citizen
- Two years of help desk or technical support experience
- CompTIA A+ certification
- CompTIA Security+ certification
- Experience with Windows desktop applications
- Knowledge of email systems and directories
- PC and printer troubleshooting skills
- Strong customer service and communication skills
- Ability to work on-site at the Pentagon in Arlington, Virginia
- Active Secret security clearance
- Top Secret security clearance
- Prior experience supporting DoD or DISA end users
- Experience with DoD help desk ticketing systems
- Familiarity with military network environments and protocols
What We Do
JCS is a premier technology firm specializing in enterprise-wide capabilities, digital transformation, software solutions, and IT services. We hold contracts in support of federal, state, and local government organizations in addition to assisting industry leaders in the private sector. Vision: Elevate the customer, the employee, and the community Mission: Delivering superior, mission-focused technology solutions to empower our clients. Our Services: • IT Services & Solutions • Cyber Security • Advanced Data Analytics • Health IT • Professional Services • Digital Transformation • Partner Network and Technology Certifications JCS is an 8(a) Certified Small Business, Economically Disadvantaged Woman-Owned Small Business (EDWOSB), Minority-Owned Small Business (MOSB), and Small Disadvantaged Business (SDB) based out of the Washington D.C. Metropolitan area. JCS is ISO 9001:2015, ISO/IEC 20000-1: 2018, ISO/IEC 27000: 2013 certified and appraised at CMMI Level 3 for both Development and Services. JCS is a Microsoft Gold and ServiceNow Premium partner. We are also certified as a “Great Place to Work.”
