Job Summary
JCS Solutions LLC is seeking a Help Desk Specialist, Manager to provide daily supervision and direction to help desk staff responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and hardware/software troubleshooting.
What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
What you will do:
- Provide daily supervision and direction to help desk staff
- Oversee phone and in-person user support operations
- Manage support for e-mail, directories, and Windows desktop applications
- Ensure staff serves as first point of contact for troubleshooting
- Coordinate resolution of hardware/software PC and printer problems
What you will bring:
- 5 years of experience in help desk operations or IT support
- CompTIA Security+ or MCSA certification
- Supervisory and team leadership experience
- Experience managing help desk staff and operations
- Knowledge of Windows desktop applications and troubleshooting
- Strong communication and problem-solving skills
How you will wow us:
- Prior experience managing help desk operations for DoD, DISA, or DES
- Active Secret clearance required; Top Secret clearance strongly preferred
- Ability to work on-site at Fort Belvoir, VA
- CompTIA Security+ or MCSA certification
- Experience leading teams in defense IT support environments
- Familiarity with DoD service level agreements and metrics
JCS Solutions (JCS) is a premier technology firm providing innovative solutions and high-quality services in defense, national security, and civilian sectors. JCS offers enterprise-wide solutions including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. At JCS, we elevate our customers’ mission through the application of technology and professional services. Our commitment to investing in our workforce drives innovation and progress for our clients, employees, and communities.
JCS is both a Great Place to Work and a Washington Post’s Top Places to Work certified company.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: The careful and responsible management of something entrusted to our care.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any protected status protected by applicable federal, state, or local laws.
Skills Required
- 5 years of experience in help desk operations or IT support
- CompTIA Security+ or MCSA certification
- Supervisory and team leadership experience
- Experience managing help desk staff and operations
- Knowledge of Windows desktop applications and troubleshooting
- Strong communication and problem-solving skills
- Active Secret security clearance
- Ability to work on-site at Fort Belvoir, VA
- Prior experience managing help desk operations for DoD, DISA, or DES
- Experience leading teams in defense IT support environments
- Familiarity with DoD service level agreements and metrics
What We Do
JCS is a premier technology firm specializing in enterprise-wide capabilities, digital transformation, software solutions, and IT services. We hold contracts in support of federal, state, and local government organizations in addition to assisting industry leaders in the private sector. Vision: Elevate the customer, the employee, and the community Mission: Delivering superior, mission-focused technology solutions to empower our clients. Our Services: • IT Services & Solutions • Cyber Security • Advanced Data Analytics • Health IT • Professional Services • Digital Transformation • Partner Network and Technology Certifications JCS is an 8(a) Certified Small Business, Economically Disadvantaged Woman-Owned Small Business (EDWOSB), Minority-Owned Small Business (MOSB), and Small Disadvantaged Business (SDB) based out of the Washington D.C. Metropolitan area. JCS is ISO 9001:2015, ISO/IEC 20000-1: 2018, ISO/IEC 27000: 2013 certified and appraised at CMMI Level 3 for both Development and Services. JCS is a Microsoft Gold and ServiceNow Premium partner. We are also certified as a “Great Place to Work.”
