Department:
Information TechnologyShift:
Employee Type:
RegularPer Diem Type (if applicable):
Minimum Pay Range:
$24.51 - $29.41Job Description:
POSITION SUMMARY
The Help Desk Rep provides customer support for Information Technology including, telecom equipment, software, hardware and peripherals for Marshall Medical Center employees. Focuses on customer service and problem resolution when interacting by phone, email, or other support medium(s). Records caller’s issue(s) in the support center incident tracking system and proceeds with trouble shooting/problem solving steps. Solves complex and common end-user issues in real-time, using standard department of Information Technology tools. Fields questions regarding e-mail functionality, network/local printer problems, data communication problems, remote network connectivity issues, software application problems, and network monitoring activity. As needed, instructs and advises customers in the use of hardware and software, including department specific software. Assists with account administration in all applications administered through Information Technology including Active Directory administration, share and file permissions, clinical systems, email, etc.
POSITION QUALIFICATIONS
Knowledge:
Knowledge of Information Technology and computer operations is required.
Experience working in a healthcare facility is desirable.
Experience working with a hospital information system is desirable.
Knowledge of common IT issues/troubleshooting methods, network/local printers, data communications, software, and client operations system issues strongly preferred.
Knowledge of account administration including permissions, creations and modifications desirable.
Skills:
Impeccable customer service skills.
The ability to prioritize, organize and multi-task several functions at once is a required skill for this job.
Ability to adhere to set schedule and to work alternate shifts when required.
Incumbent must have strong analytical, problem solving, documentation and writing skills.
Communication skills are essential when handling trouble calls or researching system errors.
Skills Required
- Knowledge of Information Technology and computer operations
- Experience working in a healthcare facility
- Experience working with a hospital information system
- Knowledge of common IT troubleshooting methods, network/local printers, data communications, and client OS issues
- Knowledge of account administration including permissions, creations and modifications
- Impeccable customer service skills
- Ability to prioritize, organize and multi-task
- Ability to adhere to set schedule and work alternate shifts when required
- Strong analytical, problem solving, documentation and writing skills
- Effective communication skills for handling trouble calls and researching system errors
What We Do
Marshall Medical Center is an independent, nonprofit healthcare provider located in the heart of the Sierra Foothills between Sacramento and South Lake Tahoe in El Dorado County, California. Its mission is to improve the health of the community by offering high-quality, comprehensive primary and specialty medical services of superior value and quality, ensuring that essential healthcare is accessible to the residents of the region.
.png){kind=logo}
