Established in 1998 and working in over 30 languages, the Keywords Group is a fast growing plc. listed on the London Stock Exchange’s AIM market. We are one of the leaders in the provision of localisation services to the Video games and Software Localisation markets worldwide.
Keywords is an international technical service provider to the global Video Game Industry with offices in Dublin, Tokyo, Seattle, Montreal, Singapore and Rome. Working on a worldwide basis, we provide a range of linguistic, testing, and quality control services to Video Game Developers and Publishers alike.
About the role:
The Help Desk Receptionist will consistently meet or exceed the company expectations by ensuring exceptional service, quality in every task. He/She will be expected to deliver to both client and company's requirements/ tasks.
He/she will be expected to be proactive, self-thought and always looking for innovation to also motivate his peers.
Full ownership of end-to-end delivery of assigned tasks. Detailed responsibilities are the following:
Customer service
- To fully understand others' needs and be able to perform high-quality customer service.
Administrative tasks
- Attend to reception and telephone lines.
- Coordinate shipments and deliveries.
- Receive and manage visitors in the studio.
- Report facility issues to the facilities administrator.
- Inventory engagement and HR supplies (welcome, welcome back, and perks for events).
- Support in purchasing and requisitioning for facilities and engagement.
- Coordination of taxis and corporate transportation.
- Support in the search for new suppliers.
- Support for the Shared Services and Regional Director America’s team.
- Full support in organizational and engagement events or other areas to ensure high-quality results and a wonderful experience for the participants.
Proactivity
- To ensure further assistance and to propose tasks or better ways to work within the company.
Requirements
- 2 years of experience as a facilities help desk representative or receptionist.
- Must possess motivation, teamwork skills, and a service-oriented mindset.
- Event organization
- Travel planning and reservation coordination
- Good English writing, verbal, and interpersonal communication skills.
- Flexible towards working hours.
- Knowledge of intermediate or advanced computer skills and Office and Google Workspace tools.
- Possesses knowledge of agenda management and administrative tasks.
- Customer service oriented.
- Creative, proactive, and willing to learn.
- Excellent Organization Skills.
- Committed, Honest, and Trustful.
- Experience coordinating office operations, vendors, and maintenance requests.
- Strong problem-solving skills with the ability to prioritize multiple tasks in a fast-paced environment.
Benefits
Monthly gross salary: $15,000 MXN
Benefits as per law
Xmas bonus: 30 days
After the 3-month probation period:
Major Medical Insurance
Minor Medical Insurance
Savings Fund
Grocery Vouchers: $1,200 MXN
Keywords Studios is committed to fair and ethical hiring practices. We expect candidates to conduct themselves with honesty and to participate in all applications and interviews independently, presenting their own knowledge and experience. Candidates should refrain from using AI assistance or third-party tools or services that could influence, capture, or otherwise interfere with the authenticity of the assessment process.
By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at https://www.keywordsstudios.com/en/applicant-privacy-notice/
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Role Information: EN
Studio: Keywords Studios Mexico
Location: Mexico City, Mexico
Area of Work: Administration, Facilities
Service: Admin
Employment Type: Full time
Working Pattern: In-Office
Skills Required
- 2 years of experience as a facilities help desk representative or receptionist
- Motivation, teamwork skills, and a service-oriented mindset
- Event organization experience
- Travel planning and reservation coordination experience
- Good English writing, verbal, and interpersonal communication skills
- Flexibility toward working hours
- Intermediate or advanced computer skills and knowledge of Microsoft Office and Google Workspace
- Knowledge of agenda management and administrative tasks
- Customer service orientation
- Creative, proactive, and willing to learn
- Excellent organizational skills
- Committed, honest, and trustworthy
- Experience coordinating office operations, vendors, and maintenance requests
- Strong problem-solving skills and ability to prioritize multiple tasks in a fast-paced environment
What We Do
Keywords Studios is an international technical and creative services provider to the global video games industry and beyond. We bring to life digital content that entertains, connects, challenges and educates people worldwide. Established in 1998, and now with more than 65 facilities in 22 countries strategically located in Asia, the Americas, Australia and Europe, we provide integrated art creation, marketing services, software engineering, testing, localization, audio and customer care services across more than 50 languages and 16 games platforms to a blue-chip client base of more than 950 clients across the globe.
