Who We’re Looking For:
Are you the go-to person when tech goes rogue? The one colleagues ping when Wi-Fi acts up or software throws a tantrum? Join us as a Help Desk Level 2 Technician and be the hero who transforms tech chaos into calm. No capes required—just your sharp skills and a passion for problem-solving!
Your Mission (should you choose to accept it):
- Rescue & Resolve: Tackle escalated tech issues from Level 1—hardware gremlins, software glitches, and network hiccups don’t stand a chance.
- Build & Conquer: Install, configure, and optimize systems, apps, and devices like a pro (bonus points for creativity).
- Secure the Fort: Manage user accounts and security settings to keep our digital kingdom safe.
- Document Like a Legend: Track solutions in the ticketing system so your expertise lights the way for others.
- Update & Protect: Deploy patches and updates to keep systems running smoothly and securely.
- Collaborate: Partner with team members and other IT teams to crush complex challenges.
- Be the On-Site Hero: Provide remote and in-person support, sometimes saving the day means showing up IRL.
- Mentor Newbies: Share your knowledge to help Level 1 techs grow into IT rockstars.
Your Superpowers (a.k.a. Qualifications):
- Education: Degree in IT, Computer Science, or related field (or equivalent hands-on wizardry).
- Experience: 2-4 years in IT support (you’ve seen it all, from password resets to network meltdowns).
- Tech Mastery: Windows, macOS, Active Directory, Office 365, and networking are your bread and butter.
- Tools of the Trade: Familiar with ITSM tools and ticketing systems (you keep things organized, even when chaos reigns).
- Soft Skills: Clear communicator, problem-solver extraordinaire, and a customer service mindset that turns frowns upside down.
- Certifications: CompTIA A+, Network+, or Microsoft certs are a plus, but not a must.
Why You’ll Love It Here:
- Team Vibes: Work with a crew of tech-obsessed, snack-fueled, meme-sharing colleagues who’ve got your back.
- Grow Fast: Level up your skills with real-world challenges that keep you sharp.
- Perks: Competitive salary, health/dental/retirement benefits, and company-issued gear (because heroes need tools).
- Fun Stuff: Team outings, nerf gun battles, and a culture that celebrates wins both big and small.
The Nitty-Gritty:
- Location: Primarily office-based, with occasional travel to client sites (adventure included).
- Flexibility: Occasional on-call or shift work (for those who thrive under pressure or live on coffee).
- Physical Skills: Able to lift 50 lbs (because cloud storage hasn’t replaced all the heavy lifting… yet).
Ready to Join the Crew?
If you’re ready to fix, troubleshoot, and high-five your way through the IT world, hit “Apply” now. Warning: This role may cause spontaneous bursts of pride, endless learning, and a permanent spot as the office tech guru.
Let’s build a smoother digital future—one ticket at a time.
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What We Do
Executech is an award-winning, managed IT services provider. We provide enterprise-quality IT support to small and medium-sized organizations through our team of highly trained and friendly experts. Your company's IT problems are over! Executech is ready to handle all of your networks, servers, computers and much more, so you can focus on your business. Flexible and Effective Our goal is to be as flexible and as effective as possible for your business by providing quick and affordable solutions for your networking needs. The IT services in Utah we offer include creating and maintaining networks, building custom computers and servers, providing on-site and remote technical support and much more. Outsourced IT When you out-source your IT problems we help you maintain a competitive advantage over your competition. All of our technicians are fully trained in Microsoft, Apple, and A+, so they are adaptable to a wide range of situations on all types of systems. To learn more about how Executech can take care of your IT services, call us at 801.253.4541 or email [email protected].
