Peak Networks is a leading company in our industry in the region. We provide Managed Services to businesses in the Tri-Cities area. We're are looking to grow our team with a new Help Desk Technician. If you're excited to be part of a winning team, Peak Networks is a perfect place to get ahead. You'll be glad you applied to Peak Networks.
Responsibilities
- First-line contact
- Follow-up communication
- End-user training
- Ticket escalation
- Documentation
- Advanced desktop support
- Advanced network support
- Hardware troubleshooting
- Technical writing
- Written and verbal communication
- Phone etiquette
Qualifications
- Thorough understanding of TCP/IP, DHCP, and DNS, e.g. subnets, DHCP reservations, and DNS record types
- Thorough understanding of Wi-Fi, e.g. ability to set up a trusted and guest networ
- Cable termination
- Basic understanding of VoIP, e.g. phone troubleshooting
- Add/remove/manage network peripherals, e.g. network printers
- Advanced printer management, e.g. set up scan to email
- Manage domain and MS365 user accounts, e.g. reset password
- Thorough understanding of Windows folder structure, e.g. Windows and program files directories
- Thorough understanding of MS365 Enterprise desktop applications, e.g. Outlook and Teams
- In-depth knowledge of Google Chrome and MS Edge
- Familiarity with PowerShell commands, e.g. Add/Remove/Get-Printer and Add/Remove/Copy/Move-Item
- Familiarity with business and enterprise applications, e.g. QuickBooks
- Familiarity with desktop imaging and profile migration
- Ability to troubleshoot hardware, e.g. power supplies and RAM
- Familiarity with help desk ticketing systems
Certifications
- A+
- Network+
- Microsoft certifications
Top Skills
What We Do
IT Consulting, Server migrations, Email issues, Virus scan, Network design, Cloud services, IT Support, Disaster Recovery, and Managed Services.
We provide our customers the best support, with an automated ticketing system that ensures your problems don't slip between the cracks. We are commited to providing comprehensive technology consulting and technical support services for small to large sized companies. Servicing Kennewick, Richland, Pasco, and the greater Tri-Cities.
