Help Desk / IT Support Internship

WHO WE ARE

Empowering Connections, Inspiring Possibility

SageNet is the single, accountable partner unifying connectivity and digital experiences for widely distributed enterprises. We design, deploy, manage, and monitor critical infrastructure across thousands of locations. Our U.S.-based Network Operations Centers operate 24/7, and our national field force delivers consistent outcomes from pilot to scale.

Trusted connections guide how we work and what we build. On the networking and digital side, it means reliable, secure, and visible systems that keep every store, every screen, and every customer connected. On the human side, it means transparent communication, collaborative problem solving, and long-term partnerships with our customers, teammates, and communities.

With a three-decade track record in managed services, SageNet boasts a long-term customer base that includes some of the nation’s largest retail, restaurant, c-store, and financial brands. Headquartered in Tulsa, SageNet has regional offices in Atlanta, Toronto, and Washington, D.C.

WHAT YOU’LL DO

As a Help Desk / IT Support Intern, you will gain hands-on experience supporting IT support and Digital Technology and Innovation operations, including service desk functions, asset management, and technical troubleshooting. You will work closely with internal teams to support day-to-day operations and ensure technology systems and processes run efficiently.

You will play a meaningful role in supporting internal technology operations while contributing to real-world initiatives that improve user support, system reliability, and asset management processes.

This is a 10-week summer internship (June 2 – August 6) requiring 40 hours per week of onsite work in Marietta, Georgia. In this role, you will contribute to operational, technical, and support initiatives that directly impact internal users and business operations.

Major duties and responsibilities:

• Work on supporting help desk and IT support operations under the guidance of experienced team members
• Assist with inventory and asset management, including tracking, tagging, and organizing equipment
• Support testing and validation of hardware to ensure proper functionality
• Assist in preparing asset records for tracking systems such as Jira Service Management
• Support office logistics, including equipment movement, shipping, and recovery processes
• Assist with service desk operations, including triaging and assigning tickets
• Provide Tier 1 technical support, including troubleshooting hardware, software, and basic networking issues
• Assist with user account support, including access management and account unlocks
• Support device setup, upgrades, and transitions for internal users
• Assist with maintaining technical documentation and internal processes
• Support administrative tasks such as badge creation and coordination of account setups
• Participate in team meetings and collaborate with cross-functional teams to support technology initiatives
• Prepare summaries, documentation, and updates for internal stakeholders
• Complete a capstone project or final presentation summarizing key contributions, improvements, or learnings from the internship.

WHO YOU ARE

You are a detail-oriented and proactive problem solver with an interest in IT support, systems, and technology operations. You enjoy working hands-on with technology and helping others resolve technical issues

Key Qualifications

• Pursuing a Bachelor’s degree in Information Technology, Computer Science, or a related field
• Strong interest in IT support, help desk operations, or technology systems
• Strong problem-solving skills and attention to detail
• Ability to work both independently and collaboratively in a team environment
• Strong communication skills, including the ability to clearly explain technical concepts
• Willingness to learn, take initiative, and adapt in a fast-paced environment

Preferred  Qualifications

• Familiarity with IT support concepts such as ticketing systems or service desk operations
• Exposure to tools such as Jira, ServiceNow, or similar platforms
• Basic understanding of hardware, software, and networking concepts
• Experience with asset management or inventory tracking
• Exposure to user account management or system administration tasks

WHAT YOU’LL GAIN

• Hands-on experience in IT support, asset management, and service desk operations
• Exposure to real-world technology environments and internal business systems
• Understanding of how internal IT operations support business efficiency and user experience
• Experience working with ticketing systems, asset tracking tools, and support processes
• Regular mentorship and feedback through 1-on-1 check-ins with your manager
• Opportunity to contribute to real-world technology and operational improvements

WORK ENVIRONMENT

• Work onsite 5 days per week in Marietta, Georgia
• Business casual work environment
• Ability to work in a fast-paced environment and manage multiple priorities
• Positive mindset, willingness to ask questions, and challenge the status quo
• Ability to drive projects to completion on time
• Strong desire to work in a collaborative, team-driven environment
• Fast-paced, innovation-driven culture.

PHYSICAL REQUIREMENTS

• Ability to sit or stand for extended periods
• Frequent use of hands and fingers
• Prolonged computer use
• Ability to lift and move equipment up to 40 pounds as needed
• Ability to work in confined spaces when handling equipment or running cables

CLASSIFICATION*: Non-Exempt
POSITION TYPE: Full-Time/Internship
LOCATION: Tulsa, Oklahoma
TRAVEL REQUIREMENTS: None
DIRECT REPORTS:  No Direct Reports
SAFETY SENSITIVE:  No

Ready to join a team that values trusted connections? Apply now! 
 

Equal Opportunity Employer 
SageNet is committed to a skills-first approach when it comes to hiring.  As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy of SageNet to provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status. SageNet strictly prohibits and does not tolerate discrimination, harassment, or retaliation on the basis of any legally protected status. 
 

SageNet will not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteran in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices. 

SageNet will not discriminate against any employee or applicant because of physical or mental disability in regard to any position for which the employee or applicant is qualified. As a federal contractor, SageNet is committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discrimination on the basis of their physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management. 

Legal Disclaimer 
This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skills required. SageNet reserves the right to modify this job description at any time, with or without notice. Employment with SageNet is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. SageNet will provide reasonable accommodations for qualified individuals with disabilities. 

As a managed services provider, SageNet maintains a high level of information Security. SageNet has a published Information Security Policy and provides mandatory Security Awareness Training for all employees. SageNet requires that all employees adhere to published SageNet security policy, failure to do so may result in termination of employment. The SageNet security program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following best practices and policies.

Qualifications Skills Preferred Written communication Some Knowledge Teamwork Some Knowledge Time management Some Knowledge Organizational skills Some Knowledge Detail-oriented Some Knowledge Computer skills Intermediate Critical thinking Intermediate Behaviors Preferred Dedicated: Devoted to a task or purpose with loyalty or integrity Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.