Jobs at SageNet

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Monitors customer networks, troubleshoots connectivity issues, implements network solutions, documents incidents, communicates with customers and internal teams, coordinates hardware replacement, and escalates complex issues to Tier 3. The role is temporary, full-time, onsite in Tulsa, and requires rotating shifts, weekends, holidays, and nights as needed.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Responsibilities include monitoring customer networks, troubleshooting connectivity issues, configuring network technologies, documenting incidents, communicating with customers, coordinating hardware replacement, and escalating complex issues to Tier 3. The role requires customer service, multitasking, and flexibility for rotating shifts, weekends, holidays, and nights. This is a six-month temporary onsite assignment in Tulsa, Oklahoma.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Monitors customer networks, troubleshoots connectivity issues, implements network configurations, documents incidents, communicates with customers, coordinates hardware replacement, and escalates complex issues to Tier 3. The role requires network support experience, knowledge of TCP/IP and DNS, Windows and Unix familiarity, customer service skills, and flexibility for rotating shifts, weekends, holidays, and nights.

Provides pre-sales technical consulting and solution design for enterprise managed network solutions. Leads customer discovery, develops LAN, WLAN, WAN, SD-WAN, and connectivity architectures, validates feasibility, supports costing and proposals, and delivers technical presentations. Partners with Sales, Engineering, Operations, Product, suppliers, and customers throughout the opportunity lifecycle, including RFP responses and solution demonstrations. The role is hybrid, includes up to 25% domestic travel, and may require occasional nights, weekends, and overnight travel.

Drive enterprise AI adoption by identifying automation opportunities, building and deploying AI agents, evaluating tools, developing business cases, and delivering role-based training. Partner with engineering teams and business leaders to ensure solutions follow SageNet’s AI framework. Maintain the AI Academy, support departmental AI Champions, document automations, and track adoption, productivity, training, and business-impact metrics across the organization.

Lead day-to-day execution of the information security program: oversee SIEM tuning and incident response, manage vulnerability and application security (SAST/DAST/SCA), enforce firewall and network controls, drive PCI DSS compliance, conduct risk assessments, coordinate remediation across teams, and deliver security awareness, metrics, and governance.

Lead design and hands-on implementation of scalable, secure Salesforce solutions across Sales, Marketing, and Experience Clouds. Define platform architecture, governance, integrations (MuleSoft/Boomi/SAP/ServiceNow), data models, LDV strategies, IAM (SSO/OAuth/SAML), DevOps/Git/CI-CD, and lead a small team through full SDLC while partnering with business stakeholders.

The Quality Assurance Lead will establish QA strategies and frameworks, implement automation, and drive quality metrics across software delivery processes.