GENERAL STATEMENT OF RESPONSIBILITY: Responsible for the analysis, support, and maintenance of network and end-user computing needs in a manufacturing or office environment..
SPECIFIC DUTIES:
- Install and maintain end-user desktop systems.
- Maintain consistent operating systems and applications on the user desktop.
- Install and maintain computing hardware and software, peripherals, and telephony equipment.
- Other duties as assigned.
- Keep work area neat and clean.
- Provide direct support to the end-users, including hardware and software issues.
- Update help desk software tickets and documentation as appropriate.
EDUCATION: Current Information Technology or Engineering student at local, accredited school.
EXPERIENCE: Hands-on working knowledge of PC components, software applications and PC repair. Hands-on working knowledge of desktop office software (documents, spreadsheets).
SKILLS & ABILITIES: Ability to work part-time year round in Lenexa, KS. Strong organizational and communication skills required. Strong interpersonal and customer services skills. Demonstrated problem determination, analysis and resolution skills. Ability to work with a ticketing system and update documentation. Excellent organization and prioritization skills.
PHYSICAL REQUIREMENTS: Normal office environment; ability to walk around making observations on equipment in the shop and in the field. Occasionally lift up to 50 pounds to move and install equipment. Wear safety gear when needed and work in manufacturing or server room environments.
EQUIPMENT: PC, phone, fax, copier, and other normal office equipment as needed.
OTHER: None.
Skills Required
- Currently enrolled in an Information Technology or Engineering program at a local accredited school
- Ability to work part-time year-round in Lenexa, Kansas
- Hands-on working knowledge of PC components, software applications, and PC repair
- Hands-on working knowledge of desktop office software, including documents and spreadsheets
- Strong organizational and communication skills
- Strong interpersonal and customer service skills
- Problem determination, analysis, and resolution skills
- Ability to work with a ticketing system and update documentation
- Ability to occasionally lift up to 50 pounds and wear safety gear when needed
What We Do
Smith & Loveless Inc. provides pre-engineered water and wastewater treatment and pumping systems for municipalities, developments, industry, and governmental facilities, protecting the world's water and people with their solutions.
