Custom Software Systems, Inc. (CSS) is seeking a Help Desk/Desktop Support Analyst with strong Help Desk Support experience to serve as part of a Tier 1 organization.
The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor. The candidate should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS. The successful candidate will be expected to interface with internal customers and various technical support teams.
The demonstrated ability to follow standard operating procedures and processes is essential.
The candidate may be tasked to perform Supervisory or Lead Analyst roles as delegated by the Help Desk Manager or Supervisor.
The posting below is for a 1st Shift (Wednesday – Sunday, 7:00am to 3:30pm) Help Desk position at the client’s Washington DC campus.
Responsibilities
- Help Desk Support experience to serve as part of a Tier 1 organization.
- The successful candidate for this position is eligible to work over 40 hours a week, as required by the Shift Supervisor.
- Should demonstrate strong technical knowledge and experience with ServiceNow, M365 applications and have experience supporting HP Desktops/Laptops/Tablets and Microsoft Windows Desktop OS.
- Interface with internal customers and various technical support teams.
- The demonstrated ability to follow standard operating procedures and processes is essential.
Clearance
- Must be clearable.
Citizenship
- US Citizenship
Required Qualifications
At least five (5) years of overall IT experience, including a minimum of three years of experience providing general help desk support with previous experience opening and maintaining help desk cases via ServiceNow.
- At least two (2) years’ experience in desktop/laptop troubleshooting or operations support.
- Excellent written and oral communications are required as this position will interface with clients via phone and e-mail.
Demonstrated ability to concisely summarize and document client issues is required.
- At least five (5) years supporting Microsoft Windows 10 and 11 operating systems
- At least three to five 3-5 years’ experience supporting M365 applications including Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Microsoft Teams, and Microsoft Outlook.
Knowledge, Skills & Abilities
- Strong Level 1 network and VPN diagnosis and troubleshooting skills.
- Knowledge of iPhone or similar smart phone support.
- Demonstrated analytical and problem-solving skills.
- Strong interpersonal and communication skills who can work with people at various levels of the organization.
- Familiarity with maintaining documentation and communication via Microsoft SharePoint, Excel, Word, and Outlook.
Education
- BS/BA in Information Systems, Computer Science, or related field
Compensation & Benefits12
- Wage Range: Negotiable
- General Benefits: Custom Software Systems, Inc. offers our employees a competitive benefits package that may include:
- Health insurance plans
- Health Savings Account (HSA)
- Dental
- Vision
- Long-term disability
- Short-term disability
- Basic term life insurance
- Supplemental term life insurance for employees, spouses, and dependents
- Simple IRA
- Parking/Commuting expense reimbursement
- Training/Education
Top Skills
What We Do
Welcome To Custom Software Systems, Inc. About Custom Software Systems, Inc.: Headquartered in Leesburg, Virginia, Custom Software Systems, Inc. (CSS) is a certified Woman Owned Small Business (WOSB) and certified HUBZone Business. Built on a foundation of trusted client partnerships, CSS has fostered a “stakeholder-centric”, yet disciplined approach to IT solutions development. This ensures our ability to consistently deliver on time and within budget and to meet or exceed our customers’ expectations. Core Expertise: CSS specializes in developing and implementing Custom Software Solutions and Support Services which deliver high value to our customers. Our skilled team of consultants helps our clients/partners integrate technology that fits their business needs. We provide our clients with a full array of services, including: - Project Management & Oversight (PMP certified Project Managers) - Database and Data Management (Certified DBA’s) - Data Architecture (DAMA and TDWI member) - Middleware Support (Oracle Fusion Middleware) - Application Lifecycle Management (ALM) - Oracle Fusion Middleware Support - Business Intelligence Support (WebFOCUS, Business Objects, Tableau) - Full Lifecycle Application Development (Agile, RUP, Waterfall) - Identity Management - Operations and Maintenance Core Values: CSS was founded on a set of guiding principles that include good old fashioned hard work, ethics, teamwork, and innovation. We establish relationships with our customers that are based on direct and honest communication and perseverance to get the job done which in turn fosters respect and trust. We expect our associates, at every level, to conduct themselves with integrity, honesty and strong ethics in all relationships with customers and employees.
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