Help Desk Analyst

Help Desk Analyst

Req number:

R7354

Employment type:

Full time

Worksite flexibility:

OnsiteWho we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Help Desk Analyst ready to take us to the next level! If you have the experience providing first level support to users resolving issues related to a new Salesforce-base application and are looking for your next career move, apply now!

Job Description

We are looking for a Help Desk Analyst to provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application. This position will be a full-time contract and onsite in Trenton, NJ.

What You’ll Do 

• Provide first-line support to users, addressing their questions and resolving issues related to the new Salesforce-based application

• Log and track support requests, ensuring all issues are documented and resolved in a timely manner

• Escalate complex issues to higher-level support or specialized teams as necessary

• Maintain accurate records of support requests and resolutions

• Communicate effectively with users to understand their issues and provide clear and concise solutions

• Assist in training users on the new application and provide guidance on best practices

• Monitor the performance of the application and report any recurring issues or trends

• Work closely with the Help Desk Lead and other team members to ensure high levels of user satisfaction and support quality

   

What You'll Need 

Required:

• 2+ years of relevant experience in help desk or IT support roles

• Bachelor’s degree in Information Technology, Computer Science, or a related field

• Strong problem-solving and analytical skills

• Excellent communication and interpersonal skills

• Proficiency in using help desk software and ticketing systems

• Ability to work independently and as part of a team

• Strong organizational and detail-oriented capabilities

Preferred:

• Familiarity with Salesforce-based applications is a plus

Physical Demands 

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards 

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc. 

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor 

#GR1

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] or (888) 824 – 8111.

$26 - $28 per hour

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.