About the Role
Donegal Insurance Group has an opening for a Help Desk Analyst at our corporate office located in Marietta, PA (Lancaster County). Preferred candidates will reside in areas surrounding the Marietta, PA office as this position will be hybrid, 4 days onsite per week, at our home office location.
As a member of our Information Services team, this position will be responsible for providing timely, courteous, and efficient administrative and technical support to customers who utilize various PC/Workstation and software resources and to accurately diagnose the severity of end user problems and take appropriate steps to correct the problem.
Responsibilities and Duties
- Provide first-level contact and problem resolution for all users with hardware, software and application problems.
- Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases.
- Courteously obtain and convey concise problem information for escalation as needed and maintain communication with customer during the resolution process.
- Accurately log all issues in the problem management database in a complete and timely manner.
- Develop troubleshooting skills by using effective investigative methods and tools. Work with senior staff to solve advanced issues and gain knowledge through that process.
- Efficiently organize, prioritize, and carry out multiple tasks simultaneously.
Qualifications and Skills
- 3 to 5 years of experience working in a professional office environment providing technical customer service
- Associate Degree in Computer Science or related field
- Windows and/or Microsoft Formal Training or equivalent experience
Top Skills
What We Do
Our family of property and casualty insurance companies provides full lines of personal, farm and commercial insurance products across multiple regions of the United States.
We are proud of our heritage, which spans nearly 130 years in the insurance business.
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