Global Science & Technology, Inc. (GST) is seeking a This position is located in Arlington (Crystal City), VA but is approved for a hybrid model of onsite and telework.
The Help Desk Analyst will provide second-tier help desk support for the NRESS contract staff and for NASA peer review panel meetings as part of the NASA Research and Education Support Services contract. Coordinate laptop/desktop maintenance, delivery, and installation of new IT equipment. Provide user support for applications. Respond, research, and resolve any questions or issues about the operation of the desktop, operating system, and applications. Report and escalate networking issues to the LANWAN Analysts. Answer Help Desk calls and e-mails professionally and courteously. Communicate effectively with end-users. Conduct testing for user application updates, operating systems, and utility packages.
• Provide Helpdesk Support via telephone, emails, and personal contact• Image and Deploy desktop and laptops• Manage updates and installation• Log and manage outages; accurately and completely document incident information• Follow up on open trouble tickets to final resolution• Provide user training and assist when needed• Conduct quality assurance & Endpoint Protection• Keep management and peers updated on recurring issues.• Provide support for Cross Platform Networking• Research IT Issues and act as secondary support for Video Projection System
The applicant's home office will be designated as the official duty station. However, office space will be provided in Arlington (Crystal City) should the applicant prefer to work on-site. For in-person support, the position will require travel to the Arlington (Crystal City), VA offices approximately 3x-4x per month.
High School Diploma or G.E.D.
5 years of relevant experience with customer IT or IT Help Desk support.• Experience working with PC and Macs• Excellent customer service attitude• Excellent oral and written communication skills
GST offers competitive salaries; vacation, sick, and holiday leave; major medical, dental, life, long-term, and short-term disability insurance; 401K retirement plan; tuition assistance; and opportunities for employee career growth and development.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, disability, veteran status, sexual orientation, and gender identity. GST is an Equal Opportunity/Affirmative Action Employer.
What We Do
Global Science & Technology was founded in 1991.
Currently, Global Science & Technology has offices in six locations: Greenbelt, Maryland; Arlington, Virginia; Fairmont, West Virginia; Boulder, Colorado; and Asheville, North Carolina.
Global Science & Technology has built a highly specialized workforce that includes experts in key domains of engineering, science, communications, and information technology. Global Science & Technology provides all levels of scientific and technical expertise and support within the federal Research and Development (R&D) laboratory environment.
Global Science & Technology’s major clients include NASA Goddard Space Flight Center(GSFC), NASA Headquarters, NOAA, Department of Defense (DoD), Department of Justice (DOJ), and the State of West Virginia. Much of Global Science & Technology’s work has been in direct support of NASA and NOAA science missions and related data systems.
Global Science & Technology’s signature emphasis is on systems interoperability and solutions based on open standards to create efficiencies and reduce overall cost of operations.
