Job Description
Job Title: Help Desk Analyst
Location: Trenton, NJ (Hybrid)
Schedule:
- Sat & Sun: 7am–3pm
- Mon–Wed: 2pm–10pm
(Onsite training first few weeks; 35-hour work week)
Top Skills:
- Data entry (3 yrs)
- Outlook/email (2 yrs)
- Proven ability to maintain professionalism and composure when handling escalated or frustrated users (2 yrs)
- MS Excel, Word, Visio (1 yr each – desired)
Role Summary:
Provide first-response Help Desk support, troubleshoot MS applications, log issues, and follow up with users. Strong communication and a professional, patient attitude are essential.
Preferred:
- 2-year degree or equivalent
- Knowledge of Windows 10, Office 365, Active Directory (training provided on AOC system
Additional Information
All your information will be kept confidential according to EEO guidelines.
Skills Required
- Data entry (3 years)
- Outlook / email experience (2 years)
- Proven ability to maintain professionalism and composure when handling escalated or frustrated users (2 years)
- Availability to work specified schedule: Sat & Sun 7am-3pm; Mon-Wed 2pm-10pm; onsite training first few weeks
- Strong verbal communication and patient, professional attitude
- Experience providing first-response help desk support and troubleshooting Microsoft applications
- Microsoft Excel (1 year)
- Microsoft Word (1 year)
- Microsoft Visio (1 year)
- 2-year degree or equivalent
- Knowledge of Windows 10
- Knowledge of Office 365
- Knowledge of Active Directory
What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors. The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success. We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas. SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement. SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
