Job Description Summary
The Health Tech Solution Manager plays a key role an internal strategy consultant, innovator and scout for customer-centric digital solutions. This role ensures that our business model is expanded and/or supplemented with digital services. The Health Tech Solution Manager leads patient journey assessment process and develop innovative around the pill solutions to accelerate patient’s journey and address specific pain points per Therapeutic area.
Job Description
Major accountabilities:
- Leading patient journey process and structure across TAs and create an overview of solutions that fit for purpose.
- Development of business model innovations based on current problems in the different business areas
- Support customers and internal stakeholders to identify the best solutions to solve the specific challenge/pain point. Master tools and capabilities to map patients’ journey, identify pain points and connect to solutions.
- Accelerate ‘Repeat and Improve’ quality of local customer initiatives, reassemble and re-apply with internal and external capabilities.
- Develop KPIs set and monitoring/tracking tools. Analyze results to propose solutions for broader implementation and scaling feasibility.
- Engage multiple external stakeholders towards partnerships to enhance patient journey and create alliances.
- Strongly interact and collaborate with multiple stakeholders; internally (Therapeutic areas, digital, legal, compliance, procurement and more) and externally (Healthcare Professionals, private/public hospitals, vendors, institutions) providing insights from healthcare ecosystem.
- Facilitate and drive cross functional meeting and engage all necessary resources to meet mutual objectives.
- Scouting of startups in the field of Digital Health & Healthcare Solutions or internally across regions (SERCE, WEC).
- Transfer of digital trends and insights to the entire company - also on a global level
Job requirements:
- 3-5 years of experience in developing and implementing strategy and solutions that address key customer needs and creates a distinctive customer experience.
- University degree (scientific, economic and business degree).
- Advance Degree in Life science, Health Economics and/or MBA a plus.
- Previous marketing, sales, market access experience
- Strong local knowledge on healthcare systems
- Local language and fluent in English
Competency Profile:
- Strong business acumen
- Strong collaboration, analytical thinking and Strong stakeholders’ management
- Flexible, passionate and a team player.
- Curious and innovative
- Courage to challenge status quo and take smart risks
- Ability to deal with ambiguity and flexibility to adapt to changing conditions
- Communication / Negotiation / influencing skills
- Project Management excellence
- Ability to navigate through matrix team environments to drive business decisions. Excellent planning and strategy development while executing against tight timelines
- Resilient – continuous learning mindset
Skills Desired
Agility, Analytical Thinking, Brand Awareness, Building Construction, Business Analytics, Cross-Functional Collaboration, Digital Marketing, Marketing Strategy, Media Campaigns, Sales, Stakeholder Engagement, Stakeholder Management, Strategic Marketing, Waterfall Model
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What We Do
Novartis is an innovative medicines company. Every day, working to reimagine medicine to improve and extend people’s lives so that patients, healthcare professionals and societies are empowered in the face of serious disease. Our medicines reach more than 250 million people worldwide.
