Health & Benefits - Card Operations Admin (Remote)

Take the next step in your journey at Inspira Financial. You will help businesses and individuals thrive today, tomorrow, and into retirement. Become part of a company that is people centric and client obsessed in every interaction; a community of forward-thinking individuals focused on driving results to deliver our mission with an unwavering commitment to integrity. Join us as we strengthen and simplify the health and wealth journey - relentlessly pursuing better outcomes for all. We believe in finding the best talent! While some roles are based at one of our office locations, remote roles can sit in any of the following states: AL, AZ, FL, GA, IA, IL, IN, MI, MN, MO, NC, NE, PA, SC, TN, TX, UT, VA and WV. Remote status and role locations are subject to change. Relocation is not provided.
Don't meet every single requirement? Here at Inspira Financial, we believe there is no "perfect" candidate and want to encourage applying even if all the requirements listed aren't met. Our goal is to build an authentic workplace by valuing diversity in our candidates. We work to ensure that our team reflects the diversity of the businesses and clients we serve. We are always looking to expand our growing team with dynamic and enthusiastic individuals. If you enjoy a collaborative, fun environment that champions career development, Inspira Financial is the place for you! We look forward to receiving your application! Check out this Inspira Financial video to learn more about our company!

• 5% nationwide travel
• The hours for this position are flexible, starting anytime between 6 a.m. ET and 9 a.m. ET, Monday to Friday. However, this position must be able to work a full 8-hour shift each day.

HOW YOU WILL SOAR:
The Card Operations Admin is responsible for member (cardholder) and/or employer level implementations, maintenance, and troubleshooting. The incumbent will coordinate with Member Services and Client Services for issue resolution, training opportunities and custom projects.

• Effectively post debit card POS refund transactions and solve complex account transactions for accountholders
• Review and resolve balance issues, card transactions, and escalated issues
• Identify and understand application of fund reallocation, carryover, and rollover
• Assist account managers with payment adjustments, and card denials as needed
• Other duties as assigned such as, reporting, projects, and fraud transactions
• Review Debit Card transaction errors and work with Prod Support
• Other duties as assigned

IF YOU HAVE SOME OR ALL OF THE FOLLOWING, APPLY:

• High School Diploma
• 0-2 years of experience in Card system, CBAS and HSA Support Applications
• 3-5+ years of experience debit card transactions
• 1-2 years of experience processing reimbursement claims; FSA, DCFSA, HRA, WRA, and LSA's
• Experience with 213d and IRS Regulations
• Detail-oriented, organized, and dependable
• Possess a strong aptitude for numbers and reconciliations
• Strong problem-solver and solution proposer; that is proactive and analytical
• Operate efficiently, with a high degree of accuracy and follow-through
• Proven ability to both prioritizes and manage multiple tasks to completion
• Ability to work effectively and accurately under pressure
• Possess excellent verbal and written communication skills
• Operate with a high sense of responsibility and conscientiousness in delivering results
• Optimistic with a consistently positive and flexible attitude
• Demonstrated strong aptitude and proficiency with Microsoft Excel, Word, Outlook, and Teams
• Strong collaboration and organization skills to meet deadlines
• A drive to learn and apply new concepts quickly
• Ability to maintain the highest quality of service
• Experience with Fiserv (First Data) mainframe and portal preferred
• Experience with PayFlex systems preferred

Inspira Financial provides health, wealth, retirement, and benefits solutions that strengthen and simplify the health and wealth journey. With more than 7 million clients, representing over $62 billion in assets, Inspira works with thousands of employers, plan sponsors, recordkeepers, TPAs, and other institutional partners - helping the people they care about plan, save, and invest for a brighter future. Inspira relentlessly pursues better outcomes for all with our automatic rollover services, health savings accounts, emergency savings funds, custody services, and more. Learn more at inspirafinancial.com.
We have been recognized for our tremendous growth on lists, such as Crain's Fast 50 and Inc. 5000, as well as our dedication to our customer's wellbeing receiving the 2021 Gallagher Best-In-Class Employer and the 2020 Greater Oak Brook Chamber of Commerce Exceptional Service Award.