Kripalu Center is the largest yoga and wellness retreat center in the United States and a nonprofit educational organization dedicated to supporting individuals and communities in realizing their full potential through the transformative wisdom and practice of yoga. Rooted in mindfulness and holistic wellness, Kripalu creates pathways for personal and collective transformation through immersive, experiential learning. Its campus is located in the Berkshires of Western Massachusetts.
Kripalu offers a wide range of guest experiences, including day passes, multi-day programs, signature trainings, online learning, group retreats, and programs led by visiting thought leaders and presenters.
The Healing Arts Department is a core part of the Kripalu guest experience, offering a variety of bodywork, therapeutic, and wellness services that support relaxation, restoration, and healing. The team works collaboratively to create a professional, nurturing environment where guests feel cared for and supported throughout their stay.
Kripalu is committed to fostering a workplace and community that prioritizes a sense of belonging for all employees, presenters, and guests. We seek individuals who are eager to contribute to an evolving organization grounded in timeless yogic principles and modern practices of leadership and accountability.
Position SummaryThe Receptionist for the Healing Arts Department provides a warm, welcoming environment and creates positive first impressions for guests. This role supports daily operations through administrative responsibilities and dispensary support, ensuring a seamless and high-quality guest experience.
Schedule Requirements- Must be available to work evening and weekend shifts
- Position requires a minimum commitment of 18+ hours per week
- Check in guests for services, including scheduling, modifying, and canceling appointments
- Open and close the department daily in accordance with standard operating procedures
- Support linen room maintenance and dispensary operations, ensuring product availability for all services
- Respond to therapists’ written requests related to facility and product needs
- Work closely with therapists to ensure smooth appointment flow and a positive guest experience
- Develop and maintain a strong understanding of all Healing Arts modalities and effectively communicate offerings to guests
- Maintain a clean, safe, fully stocked, and organized work environment
- Communicate clearly and professionally with guests, team members, supervisors, and therapists regarding any relevant occurrences or needs
- Build effective relationships with guests by understanding expectations, addressing concerns, and offering practical solutions
- Perform other duties as assigned
- Demonstrates a commitment to equity, diversity, and inclusion
- Upholds strong ethics, integrity, and values aligned with Kripalu’s organizational principles
- Approaches work with a collaborative mindset
- Builds and maintains effective relationships with both internal and external stakeholders
- Demonstrates flexibility and agility, supporting needs across departments as required
- Cultivates a sense of joy, presence, and positivity in the workplace
- Maintains knowledge and skills necessary to meet job expectations and stays current with relevant practices
- Approaches experiences as opportunities for learning and growth
- Takes responsibility for personal and professional development
- Models Kripalu’s values: service, presence, inquiry, compassion, practice, and integrity
-1-3 years customer service or related experience
-Associates degree OR equivalent experience including training in Microsoft programs
-Basic math and money/POS skills
-Ability to work independently while being a team player
-Prior experience with ResortSuite software a plus
ESSENTIAL PHYSICAL REQUIREMENTS-Prolonged periods (at least two consecutive hours) of standing/walking around the department
-Frequent use of computers and handheld electronic equipment.
-Reaching, including above eye level, crouching, kneeling, stooping
-This position requires lifting, standing, reaching with arms and hands, stooping, kneeling, and crouching.
-Lifting and moving items weighing up to 35 lbs.
Skills Required
- 1-3 years customer service or related experience
- Associate degree or equivalent experience (including training in Microsoft programs)
- Basic math and money/POS skills
- Ability to work evenings and weekends and commit to 18+ hours per week
- Ability to work independently while being a team player
- Prior experience with ResortSuite software
- Ability to lift and move items up to 35 lbs; prolonged standing and frequent computer use
What We Do
Kripalu Center for Yoga & Health is a nonprofit educational organization based in Stockbridge, Massachusetts. It operates a health and yoga retreat dedicated to igniting personal and societal transformation through the wisdom and power of yoga. The center offers immersive retreats, mindfulness-based education, teacher trainings in yoga and Ayurveda, and healing arts treatments to support overall well-being.
