As Head of Workforce Transformation & Applied AI, you will champion the transformation of HR practices through AI-enabled solutions. Your primary focus is to translate workforce and talent challenges into practical, AI‑enabled solutions that enhance efficiency, effectiveness, and employee experience.
Operating as a senior individual contributor and program leader, you will play a critical role in establishing robust AI uses-cases; and ensuring AI solutions are well‑designed, responsibly governed, and supported by effective change management so they are adopted and deliver measurable value.
This is a hands-on role that requires strong judgment, influence, and delivery discipline, operating with autonomy within defined priorities while aligning to enterprise governance, technology standards, and leadership direction.
Operating with a drive to deliver measurable impact, and demonstrating exceptional stakeholder engagement and matrix leadership capabilities, you will partner across HR, Data & IT, Finance, Legal, and business units to align priorities and coordinate high-value AI initiatives.
Location Requirement:
This is a hybrid role, requiring at least two days a week onsite. We welcome candidates within a commutable distance to our Westbrook location or open to relocation.
What You Will Be Doing:
AI-Enabled Workforce Transformation
Develop a playbook to identify, evaluate, and prioritize AI use cases that improve workforce effectiveness across areas such as workforce planning, work design, talent practices, and employee productivity.
Guide cross‑functional project teams to design and implement AI‑enabled solutions, working in close partnership with IDEXX IT and Data & AI teams.
Facilitate AI build‑vs‑buy decision-making, vendor evaluations, and pilot design in alignment with enterprise standards and governance.
Consult on AI implementation planning activities including workflow redesign, testing, rollout planning, and post‑implementation evaluation.
Monitor AI solution performance and adoption, identifying opportunities for iteration and improvement.
Performance, Productivity & Employee Experience
Build business cases for AI investments that demonstrate clear ROI in terms of talent growth, workforce agility, and organizational effectiveness.
Partner with People Analytics to define success metrics and track outcomes for AI‑enabled HR initiatives.
Define and report AI value realization using outcome metrics (e.g., hours saved/capacity created) and adoption metrics (active users, frequency, task completion, satisfaction).
Job & Workflow Design
Lead AI‑informed job and work redesign initiatives aligned to business and talent strategy.
Partner with HRBPs and business leaders to identify opportunities to optimize jobs and workflows, and leverage collaboration models using AI‑enabled approaches.
Translate workforce challenges into clearly defined problem statements, AI-enabled solution hypotheses and success metrics.
Digital Talent Strategy & Capability Building
Partner with HR CoEs to embed AI insights into workforce and talent strategies.
Contribute to the design of upskilling, reskilling, and career mobility initiatives informed by skills data and AI insights.
Support the development of AI literacy and digital fluency resources for HR and leaders, including playbooks, learning pathways, and enablement materials.
Develop an enterprise AI change enablement approach (role-based learning pathways, playbooks, governance guides) so HR and leaders can confidently adopt and scale AI-enabled practices.
Governance, Ethics & Change Leadership
Apply established Responsible AI, data privacy, and ethical use guidelines in the design and deployment of workforce solutions.
Lead change management activities for assigned initiatives, including stakeholder engagement, communications, training, and readiness assessment.
Act as a connector across HR, IT, Data & AI, Legal, and business teams to ensure alignment, transparency, and effective delivery.
What You Need To Succeed:
8+ years of progressive experience spanning workforce transformation, talent strategy, and digital transformation, with demonstrated enterprise program leadership.
Demonstrated success leading the design, development, and delivery of AI-enabled solutions end-to-end.
Proven experience leading large-scale technology-enabled change management initiatives (multi-function and/or multi-region), with clear evidence of adoption, behavior change, and sustained outcomes.
Strong analytical skills with experience developing talent metrics, workforce analytics, and business case proposals.
Proven ability to navigate complex, international matrix organizations, lead cross-functional change initiatives, and consult with and influence senior stakeholders.
Excellent communication and stakeholder engagement skills.
Bachelor’s degree required; advanced degree or relevant certification preferred (e.g., HR, Data Science, Organizational Psychology).
Experience with HRIS and Talent Marketplace platform implementation (e.g., Workday).
Development, pilot and implementation of AI tools (e.g., generative AI business tools and agent development within/across HR platforms).
What You Can Expect From Us:
Base salary target $180 - $220k
Opportunity for an annual bonus and equity
Health / Dental / Vision Benefits Day-One
5% matching 401k
Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
Why IDEXX?
We’re proud of the work we do, because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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Top Skills
What We Do
10,000 people, one global focus - enhancing the health and well-being of pets, people, and livestock We are passionate about what we do at IDEXX – and why wouldn’t we be? When you’re working to raise the standard of care for pets, make drinking water safe for billions and keep our livestock population around the globe healthy and free of disease, it’s no wonder that what we do each day is more than just a job. There’s an energy across IDEXX that is contagious – where caring and committed people come together to make things better. IDEXX Laboratories, Inc. (NASDAQ: IDXX), a member of the S&P 500, is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. Headquartered in southern Maine, we conduct operations through more than 70 locations around the world and serve customers in over 175 countries. Our primary business focuses on pet health, a growing market around the world. Our products —in-clinic diagnostic tests and instrumentation, reference laboratory and telemedicine consultation services, and practice management software—enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and to build more economically successful practices. We also develop and manufacture diagnostic tests and information for the global production animal industry, including poultry and livestock, as well as tests for the quality and safety of water and milk. Please visit our website, IDEXX.com/careers, for further information and to view all of our job opportunities.
