Head of User Research (all genders)

We are looking for a Head of User Research for our Product Design Department in the heart of buzzing Berlin! 

As the Head of User Research at Babbel, you will be instrumental in sharpening our focus on the user, enhancing our insight capabilities through deep empathy and a blend of qualitative and quantitative research methods. This strategic role places you at the heart of our efforts, aligning and intensifying our insight gathering processes in collaboration with Market Research and Product Marketing teams. Join us to transform user data into actionable insights that drive our product decisions and innovations.

You will:

• Serve as the primary advocate for how Babbel leverages user insights and learner empathy to drive product decisions, ensuring that user research is integral to our strategic planning.
• Develop and continuously refine innovative methods to help our teams uncover latent user needs, enhancing our capability to respond effectively to user expectations.
• Champion user research across the organization, promoting an evidence-based approach to embed user insights into the fabric of our operations and culture.
• Collaborate with product leadership to identify and prioritize research needs for strategic initiatives, taking ownership of the research roadmap.
• Communicate effectively the purpose and impact of your team, illustrating how these efforts align with and support Babbel’s broader mission.
• Ensure the highest quality of your team’s output by coaching and developing both individual contributors and managers, fostering a culture of excellence and continuous improvement.

You have:

• Proven leadership in managing research teams, with at least 7 years of experience in user research at a product-driven company.
• Strong methodological knowledge of both qualitative and quantitative research methods.
• Excellent interpersonal and communication skills, with a knack for presenting complex data in a clear and persuasive manner to various stakeholders.
• A strong portfolio that demonstrates a user-centered design approach and a track record of impactful research outcomes in product development.
• Passion for learning and advancing the field of user research, with a commitment to mentoring and developing team members.
• A collaborative spirit and experience working with cross-functional teams in a dynamic and fast-paced environment.

Some perks of becoming a Babbelonian:

• Enjoy 30 vacation days and the chance to take a 3-month Sabbatical. Plus family and life situation counseling.
• Decide how, when and from where you want to work with our flexible working hours and remote friendly options as Jobbatical (up to 3 months inside the EU) or work from our fully equipped office with nap, faith and family rooms. 
• Learn and grow with the internal learning opportunities, and use a yearly learning & development budget for external training. Learn languages with Babbel for free with your full access to Babbel & Babbel Live classes.
• Take advantage of your mobility benefits options and a discounted Urban Sports Club membership. 
• Be part of our employee communities (such as Femgineers, DE&I Ambassadors and LGBTQIA groups), attend cultural and regular social events. 

Diversity at Babbel

As part of our ongoing journey towards building a diverse, equitable and inclusive company, we welcome everyone to apply, especially those individuals who are underrepresented in tech. We are a learning company, inside and out, and we encourage you to apply even if you do not fit all the technical requirements - all candidates are assessed based on skills, qualifications and on our business needs. Please state your pronouns in your application, and let us know if you’d like to be addressed by a name other than the one appearing on your official documents. If you have a disability or special need, feel welcome to inform us, so that we can provide you with the proper assistance in the application process.