Head of User Experience

LaunchDarkly is seeking an experienced User Experience Design leader who’s excited to take ownership of the User Experience and Product design. You will be a key member of the Technology leadership team, reporting directly to the CPO. You will manage and lead our existing team of UX Designers and Researchers, shape our unified product design strategy, and lead future-forward and visionary design work. You will play a vital role in shaping and overseeing how our customers interact with our products, guiding the growth of the UX function as we scale into our next several products, working with stakeholders across the company, and always thinking customer-first. This role requires an experienced designer and product-thinker who can collaborate across departments to drive customer-centric product decisions.

Responsibilities:

• Lead, mentor, and inspire a team of UX/UI designers and researchers. Foster a collaborative and creative work environment. Foster a design culture that encourages rapid design experimentation and strong collaboration across product, engineering, and the business.

• Develop and implement the overall design strategy in alignment with the company's vision and goals. Ensure a cohesive and innovative design language across all products.

• Streamline the design process from concept to launch, ensuring high-quality design solutions that meet user needs and setting the standard to maximize the speed of design iterations.

• Engage with customers and prospects directly to cultivate a deep understanding of our customer’s needs and pain points, bring these findings back to your team, and create a product interface that customers love.

• Champion user research and usability testing to inform design decisions. Use data and user feedback to continuously improve the user experience.

• Stay updated on industry trends, emerging technologies, and best practices. Drive innovation and creative solutions to enhance our product offerings. Create future-forward and visionary design solutions for our products.

• Define and track design KPIs to measure the effectiveness of design solutions. Use metrics to drive continuous improvement.

About You:

• You are driven to understand customer mindset and pain points to create an advertising strategy that achieves business goals and meets customer needs.

• You excel at collaborating across the company. You can move easily between business stakeholders, product development and marketing teams.

• You have a natural ability to build relationships with cross-functional team members and are a master of the written word, with excellent attention to detail

• You understand that technology can simplify, delight and enhance our lives and hope to build transformative innovation through your career.

• You thrive in a fast-paced, high-intensity environment where you balance multiple projects and can prioritize your work both short and long term.

• You are motivated to achieve success both at work and in your personal life.

• You understand how content ties to business objectives, understand target audience profiles and insights, and incorporate these into effective UX and marketing copy

Qualifications:

• 10+ years of experience in User Experience / Product design, with at least 5 years in a leadership role.

• A strong portfolio showcasing a range of product design work, including web and mobile applications, with a focus on developer tools and platforms.

• Proficiency in design tools like Figma, Adobe Creative Suite. Proficiency in product analytics tools like Amplitude, Mixpanel, Fullstory. Strong understanding of user-centered design principles and methodologies.

• Proven track record of leading and managing design teams. Excellent communication, presentation, and interpersonal skills.

• Ability to work effectively in a cross-functional team environment. Strong project management and organizational skills.

• Familiarity with developer tools, workflows, and environments. Ability to understand and design for the technical needs of developer users.

• Passion for design and innovation. Ability to think strategically and drive creative solutions.

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. 

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages
• Delivering targeted experiences by easily personalizing features to customer cohorts
• Maximizing the business impact of every feature through the ability to experiment and optimize
• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at [email protected]. 
One of our company values is 'Widen the Circle'. Which means we seek out diversity of perspectives to get better results. We understand everyone has their own unique talents and experiences. We encourage you to apply to this role even if you don’t think you meet 100% of the qualifications outlined above. We can find out together if it's the right match for your skillset.

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.