The Role
Oversee daily travel agency operations, including flight bookings, travel packages, visa assistance, pricing, invoicing, and customer service. Lead and coordinate the travel team, develop growth strategies, manage industry partnerships, monitor sales performance, identify new revenue opportunities, maintain client relationships, handle escalations, and ensure regulatory and operational compliance.
Summary Generated by Built In
Our client, a fast-growing travel agency, is looking to hire a Senior Travel Consultant to be based in Lagos.
Key Responsibilities
- Oversee the day-to-day operations of the travel agency.
- Develop and implement strategies to grow the travel business and increase revenue.
- Manage flight bookings, travel packages, visa assistance, and other travel-related services.
- Build and maintain relationships with airlines, travel partners, and other industry stakeholders.
- Supervise and co-ordinate the travel team to ensure efficient service delivery.
- Develop and maintain a strong client base and ensure excellent customer experience.
- Handle customer enquiries, complaints, and escalations professionally.
- Monitor sales performance and prepare regular reports for management.
- Identify new business opportunities, partnerships, and revenue streams.
- Ensure compliance with relevant travel industry regulations and operational procedures.
- Manage pricing, quotations, invoicing, and other commercial activities related to the travel business.
Requirements
- 5 years of relevant experience in the travel agency/ travel management industry.
- Candidate must reside within or around Lekki for ease of commute.
Skills Required
- At least 5 years of relevant experience in the travel agency or travel management industry
- Must reside within or around Lekki for ease of commute
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The Company
What We Do
eRecruiter Nigeria is a recruitment consultancy that helps employers find candidates by offering services in talent acquisition, recruitment, outsourcing, and payroll, aiming to reduce cost-per-hire.
