Head, T&O Business Management

Who We Are:

Every transaction matters. Every Canadian matters. At Interac, we protect both — driving trust, security, and inclusion, so our digital economy thrives.
 
Founded in 1984, Interac connects Canadians through secure digital payments, advanced identity verification and industry-leading fraud protection. Connecting banks, businesses, and individuals, Interac enables millions to send, receive, and manage money safely and effortlessly every day — across both digital and physical environments.

As the backbone of Canada’s financial ecosystem, Interac facilitates over 20 million transactions daily, supported by trusted partnerships with government and financial institutions. Consistently ranked as Canada’s most reputable financial technology brand, Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:  

Reporting to the Group Head, Technology & Operations (CTO), the vacant Head of Technology Strategy & Business Management is a senior leadership role accountable for the strategic, financial, operational, governance, risk, and compliance management and operations of the Technology & Operations (T&O) organization.

This critical role supports the Office of the CTO and provides enterprise-level leadership to ensure T&O is managed transparently, efficiently, effectively, and in compliance with regulatory and internal control expectations. The Head will act as a trusted advisor to the CTO and T&O Senior Leadership Team (SLT) developing T&O strategy and Board-level deliverables while also overseeing/driving all aspects of the management of T&O as a business. 
 

What You Will Do:  

• Spearheading the development of all T&O strategy and Board-level presentations and supporting analysis

• Driving end-to-end coordination of strategic planning activities across T&O functional pillars

• Leading the development and execution of the annual T&O business plan and budget, ensuring alignment with enterprise strategy, financial planning cycles, and regulatory expectations

• Owning the business proposal and investment governance process for T&O-sponsored initiatives, partnering with Business Owners and Finance to ensure value realization and alignment to organizational priorities. This includes the tracking of benefits realization of all T&O investments

• Establishing and leading T&O governance frameworks that align with enterprise governance, risk, and compliance standards

• Owning and evolving T&O risk and compliance management practices, including identification, assessment, monitoring, mitigation, and reporting of operational, financial, technology, and regulatory risks

• Partnering with Enterprise Risk, Compliance, Legal, and Internal Audit to ensure T&O meets regulatory, audit, and control obligations, including remediation of findings and continuous improvement

• Embedding risk-informed decision-making into investment, prioritization, and operating processes.

• Developing and operationalizing the ‘CTO Dashboard’ to track all key metrics/elements of T&O’s business posture – People, Financials, Operations, Program/Project Delivery, etc.

• Building strong partnerships across the enterprise to align on priorities, dependencies, risks, and outcomes

• Provide clear, concise executive insights to support decision-making at the SLT and Board-adjacent levels.

• Leading, developing, and inspiring a high-performing team, fostering a culture of accountability and continuous improvement.

• Own the collection, analysis, and executive reporting of all T&O performance metrics for:

• Enterprise Monthly Operating Review (MOR)

• T&O Monthly Operating Review

• T&O Quarterly Business Review (QBR)

• Quarterly Board meetings

What You Bring: 

• 15+ years of progressive experience in technology Chief-of-staff and/or business management, governance, risk, compliance, strategic planning, or operational leadership roles and/or management consulting experience at a strategy firm (e.g., MBB – McKinsey, BCG and Bain) or Big 4 consulting firm

• Bachelor’s degree in business, finance, technology, or a related field (MBA or relevant certifications considered an asset)

• Strong understanding of governance, risk management, and compliance within technology and regulated environments

• Exceptional business, financial, and operational acumen

• Proven ability to influence and partner with senior executives and enterprise stakeholders

• Demonstrated experience operating in complex, matrixed organizations

• Strong analytical, organizational, and executive communication and presentation development / Powerpoint skills

• Ability to balance strategic thinking with hands-on execution

• Experience leading teams and/or enterprise-wide initiatives

• Self-starter with a strong sense of ownership, accountability, and resilience in fast-paced environments

• Eligibility to work for Interac Corp. in Canada in a full-time capacity.   

What We’re Offering: 

The hiring range for this position will depend on factors such as skills, experience, and job-related knowledge, but Interac’s commitment goes beyond compensation. Our Total Rewards package is designed to support your well-being and future, and includes:

• Generous vacation and wellness days to help you recharge 

• Comprehensive employer-paid benefits coverage for peace of mind 

• Market-leading employer-funded RRSP program to invest in your future 

• Flexible hybrid work model for better work-life balance 

• Access to a free and confidential 24/7 employee & family assistance program to offer support for you and your immediate family 

• Pregnancy and parental leave top-up to support growing families 

• Charitable donation matching with United Way to amplify your impact 

Why Join Us?

At Interac, the impact we make, and the people who drive it, is profound. When you become part of our team, you’re joining a purpose-driven organization that’s shaping the future of digital finance in Canada. Here’s what you can expect:

• Investing in the Future – Help us unlock digital prosperity for all Canadians.

• Innovative Thinking – Collaborate on products, practices, and platforms that redefine what’s possible.

• Inclusive Culture – Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community – Work in an ecosystem where we lift each other up and rise together.

• Intentional Support – Enjoy flexible, supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization, successful candidates will be required to complete background checks, which may include, Canadian Criminal Credit Check, Canadian ID Cross-Check, Public Safety Verification, 5-year Employment Verification, Education Verification, Credit Check, and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds, experiences, and perspectives come together. That’s why we are committed to providing fair and equitable employment opportunities for all individuals, without discrimination based on race, color, ancestry, ethnic origin, place of origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process, please contact us at [email protected]. We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.’s name and logo to promote fictitious employment opportunities. Interac Corp. never requests, solicits, or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims, losses, damages, expenses, or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.