We’re looking for an experienced Group Head of Supply Chain (Transformation) to join us on a 12-month interim basis, based in London with travel across the UK and Netherlands.
This is a high-impact leadership role focused on transforming our supply chain into a single, aligned Group function. You’ll simplify how we work, bring teams together, and improve performance across availability, stock, and operational efficiency—ensuring we’re set up for success during key seasonal peaks.
Working closely with the COO and cross-functional teams, you’ll shape the future of supply chain at Moonpig, building a scalable model that supports both current markets and future growth.
Key Responsibilities:
• Redesign processes, governance and success measures to create a simple, scalable operating model in collaboration with Buying and Operations teams
• Deliver supply chain KPIs across availability, warehouse utilisation, stock cover and peak readiness
• Reduce total stock value by more than 30% through improved forecasting, replenishment and stock control
• Reduce UK pallet volumes by more than 25% to enable exit from third-party storage
• Own supply chain planning and stock optimisation using Slim4 and data-led forecasting
• Lead readiness for key seasonal peaks including Christmas, Valentine’s Day, Mother’s Day and Father’s Day
• Bring New Markets (USA, Australia, Ireland) into the team’s scope, including Slim4 expansion
• Lead and develop UK and NL teams through a period of change
• Coach team leads and assess long-term leadership potential
• Recommend and implement a sustainable future leadership structure
• Support external hiring for a permanent lead if required
• Build capability and accountability across the team
About You:
• Proven experience leading supply chain transformation in e-commerce or D2C; relevant retail or FMCG experience also considered.
• Proven track record of reducing inventory and working capital while maintaining product availability
• Strong expertise in forecasting, replenishment, stock optimisation and supplier coordination
• Experience combining teams and embedding consistent ways of working across markets
• Strong experience managing peak trading cycles in seasonal environments
• Ability to coach and develop leaders while shaping future team structures
• Experience implementing supply chain planning tools, ideally Slim4 or similar
• Exposure to international supply chain operations and multi-market environments
• Experience in interim or transformation leadership roles
• Experience reducing warehouse footprint or removing third-party storage
Skills Required
- Significant experience in supply chain transformation in e-commerce, retail or FMCG
- Track record of reducing inventory while maintaining product availability
- Expertise in forecasting, replenishment, and stock optimisation
- Experience managing peak trading cycles in seasonal environments
- Experience with Slim4 or similar supply chain planning tools
- International supply chain operations experience
- Interim or transformation leadership experience
What We Do
At Moonpig Group our mission is to help people connect and create moments that matter. We’re an international group made up of two brilliant brands – Moonpig in the UK, US and Australia, and Greetz in the Netherlands. We’re a technology platform at heart, but our customers know us as the leading eCommerce destination for greetings cards, gifts and flowers. Last year we delivered over 70 million personalised cards, gifts and flower bouquets in over 50 million orders, helping our customers celebrate all the occasions that matter to them, from milestone birthdays and anniversaries to new arrivals and all of those just-becauses. We have awesome people and a caring company culture: We give teams autonomy while supporting personal growth at all levels. Plus, we know how to have fun! Don’t just take our word for it, though; in Feb 2022, Moonpig was officially recognised as an outstanding company to work for by Best Companies and we earned a 2-Star accreditation, which is Best Companies second-highest standard of workplace engagement and represents organizations striving for the top. Head over to our careers site for more company info and our current opportunities - https://www.moonpig.com/uk/blog/moonpig-careers/moonpig-careers/
