Head of Strategy & Change, COO

If you live in Australia or New Zealand, you’ve likely heard of AMP. But at a time when society is changing, we are too. We’re now a nimbler business with new leadership and thinking. 

For us, these are exciting times. There’s a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more positive and powerful for the future.

Help people create their tomorrow, while you create yours
 

We help people with their banking, super, retirement and finances. Through upturns, downturns, recessions, and major life transitions. Every day, we help people see and make more of their financial potential, so that they can create their tomorrow. And we’ve been doing it for over 170 years.
 

If we do our job well, we genuinely add to the prosperity of our country and its people. 

COO forms part of the Group Functions within AMP. The COO division comprises Customer Remediation & Advocate, Citro, Strategic Sourcing, Bank GO Customer Success, Enterprise Customer Protection and workplace experience domains for AMP

This role leads the COO Strategy & Change function, acting as a true extension of the COO to integrate strategy, transformation, risk and governance across the Corporate Centre. It drives enterprise-wide initiatives and cross-functional transformation to improve organisational efficiency, performance and commercial outcomes, with a focus on revenue growth, cost optimisation, capital efficiency and risk reduction. Acting across multiple functions, the role leads complex priorities that are not always clearly owned, ensuring alignment and execution at an enterprise level.

The role also oversees prioritisation and delivery of AI and automation initiatives, ensuring aligned demand management and measurable value realisation across functions including Marketing, Finance, HR, COO and LRG. While not holding a direct budget, it plays a key role in shaping enterprise investment prioritisation and delivery decisions across the COO portfolio. This includes leading large-scale data, risk and operational efficiency initiatives that drive meaningful transformation outcomes across the enterprise.

How will you make an impact
 

• Act as the COO’s strategic delegate, driving enterprise prioritisation, execution and performance across strategy, transformation, risk and governance. 
• Lead critical cross-enterprise programs delivering measurable commercial outcomes, including revenue growth, cost optimisation, capital efficiency and risk reduction. 
• Drive end-to-end transformation across Corporate Functions, leveraging AI and process optimisation to enhance productivity and effectiveness. 
• Oversee enterprise demand management, portfolio prioritisation and delivery governance, ensuring alignment to the highest-value initiatives and sustainable value realisation. 
• Act as a central integrator across business, technology and risk, resolving complex dependencies and enabling delivery within risk appetite. 
• Build and lead a high-performing Strategy & Change function, representing the COO and embedding a culture of accountability, execution discipline and continuous improvement.

What you will bring to the role 

• Tertiary qualifications in a relevant discipline
• Strong understanding of financial services industry and regulatory regime
• Risk management experience
• Demonstrated commercial acumen
• Demonstrated experience working closely with senior executives to shape strategic decisions, prioritisation and enterprise outcomes.
• Experience in strategy, consulting and/or enterprise transformation in a complex, regulated environment.
• Demonstrated experience leading complex cross-functional transformation, governance or strategic execution initiatives with divisional or enterprise-wide impact.

Who you are

You bring deep expertise in strategy execution, enterprise transformation and governance, with experience leading cross-functional programs that deliver measurable commercial outcomes. You are skilled in demand management, portfolio prioritisation and value realisation, and apply structured problem-solving to complex challenges. You also bring experience leveraging process optimisation, automation and AI to improve efficiency and effectiveness in a risk-aware environment.

You are a proactive and accountable leader who operates with a high degree of autonomy, using sound judgement and initiative to drive outcomes and remove barriers for others. You create clarity in complex environments, guide teams through ambiguity and set clear direction with an enterprise-wide perspective.

You are adaptable, resilient and outcomes-focused, able to respond to shifting priorities while maintaining a positive, solutions-oriented approach. You build trusted and influential relationships across business, technology and risk, align stakeholders to shared goals, and lead high-performing teams through clear direction, coaching and a strong focus on continuous improvement.

If you would like to receive the full job description, please contact [email protected]. To ensure a consistent and streamlined recruitment process, applications should be submitted via the LinkedIn link only. For further information you can call me (02) 9257 5036

Why we think you’ll love working at AMP

Doing what we’ve always done is not an option, so your clever ideas will get airtime here. You’ll be encouraged to speak up and try new things. If they don’t work, we move on – better for it.

We know there’s no one way of doing things. So, you won’t have to sacrifice who you are or how you work to fit in here. We’re inclusive and flexible in many of the ways you’d expect. And in some of the ways you wouldn’t. As long as your health and wellbeing come first - at home and at work. 

In fact, most of what makes AMP such a welcoming, enjoyable place to work are our people. Wherever you go, you’ll find moments to connect, feel valued and do meaningful work. 

Whether it’s through our first-class leaders who are invested in you and your success. Through year-round opportunities to volunteer, fundraise and give back to the community. Or in the everyday challenges you face as we work together to strengthen this great organisation. Challenges that will stretch you, amplify your potential and compound the impact you have. 

We believe in the power of inclusion and diversity

We’re dedicated to fostering inclusion, diversity, and a warm feeling of belonging at AMP. It sparks creativity, ignites innovation, and turns up the dial on the quality of our decisions and performance. This not only makes our workplace more engaged but also leads to better connections with our customers. 

We're your allies in the search for the perfect fit - when you apply, let us know how we can support you to put your best self forward during our selection process. 

We're also committed to enhancing employment opportunities for Aboriginal and Torres Strait Islander people, so we enthusiastically encourage candidates from these backgrounds to apply and explore our Reconciliation Plan on our website.

Ready to create your tomorrow?

If you’re someone who sees opportunity where others see challenge, come and work with us in smart, progressive ways as we transform an iconic Australian brand for the future. And, through a series of career-defining moments, create your own tomorrow.

Don’t procrastinate! We review applications when we get them, and if we discover the ideal candidate, we may close the role earlier than the advertised close date.

Looking forward to meeting you.