About this opportunity:
The Head of Strategic Engagement is a senior leadership role within the Optus account, reporting to the Key Account Manager (KAM). The role drives executive engagement, cross-domain alignment and strategic deal closure across Ericsson's partnership with Optus.
Serve as a trusted strategic partner to both Ericsson and Optus leadership teams, helping translate business priorities into long-term technology and transformation outcomes. You will shape Ericsson's strategic partnership with Optus, working at the forefront of 5G, AI, 6G and network transformation across strategy, technology and commercial leadership.
What you will do:
- Coordinate and strengthen Ericsson's engagement with Optus Executive GM's and GM's, ensuring consistent executive-level dialogue across technology, operations and commercial domains.
- Drive Ericsson's strategic narrative and value proposition across 5G, Cloud, Autonomous Network, AI, differentiated connectivity and enterprise growth.
- Align multiple domains (RAN, Core, Cloud, OSS/BSS) to present a consistent and unified Ericsson position.
- Support the development and closure of strategic cross-domain opportunities by aligning executive stakeholders, business outcomes and Ericsson capabilities.
- Facilitate account strategy and planning with account and domain leaders, helping consolidate priorities into a unified customer strategy.
- Coordinate executive governance forums, ensuring strategic alignment, clear accountability and measurable outcomes.
- Create and own the annual executive engagement agenda for Optus, including executive visits, workshops, strategic engagements and outcome-focused content.
- Work in close partnership with Domain Sales Managers and Account Managers, who retain ownership of pipeline development, opportunity management and commercial negotiations.
- Collaborate with CTOs to align technical strategy with executive-level business outcomes.
- Partner with Delivery and Operations leadership to ensure execution aligns with customer expectations and value delivery.
- Act as delegate to the KAM from time to time, supporting executive engagement, governance and strategic account leadership.
The skills you bring:
- Extensive experience in telecom or technology industries.
- Strong strategic and business skills, including executive engagement, credibility, stakeholder influence and customer strategy.
- Trusted advisor mindset, with the ability to build confidence, collaborate across domains and align customer and Ericsson priorities.
- Strong understanding of telecom priorities, business drivers and investment decision-making.
- Ability to lead strategic conversations, influence senior stakeholders and connect business, technology and customer outcomes.
- Collaboration across technical and commercial domains, with confidence operating in complex matrix environments.
- Desirable knowledge across RAN, Core, AI, autonomous networks and 6G, or the curiosity to quickly build understanding.
- Confidence operating at executive level, influencing outcomes and building long-term strategic relationships.
- Motivation to work on industry-defining transformation programs across business, technology and strategy.
- Passion for creating tangible impact on the customer's future direction and strategic partnership.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Australia (AU) || Sydney
Skills Required
- Extensive experience in telecom or technology industries
- Strong strategic and business skills, including executive engagement, credibility, stakeholder influence, and customer strategy
- Ability to build confidence, collaborate across domains, and align customer and company priorities
- Strong understanding of telecom priorities, business drivers, and investment decision-making
- Ability to lead strategic conversations, influence senior stakeholders, and connect business, technology, and customer outcomes
- Ability to collaborate across technical and commercial domains in complex matrix environments
- Knowledge across RAN, Core, AI, autonomous networks, and 6G, or the curiosity to quickly build understanding
- Confidence operating at executive level, influencing outcomes, and building long-term strategic relationships
- Motivation to work on industry-defining transformation programs across business, technology, and strategy
- Passion for creating tangible impact on the customer’s future direction and strategic partnership
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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