Marble's growth depends not just on signing schools, but keeping them actively engaged - month after month, year after year.
As our Head of School Success, you'll design and build the systems, processes, and team that ensure schools love working with Marble and keep referring more students over time. You'll blend structured thinking with a deep customer sense to identify what drives retention and expansion - and operationalize it across hundreds (soon thousands) of school relationships.
You'll collaborate closely with Sales, Product, and Operations to build the foundation of a scaled success engine - one that combines human touch, data, and automation to deliver delightful, measurable outcomes for schools and students.
What You'll Do
- Build the foundation. Create the operating model, workflows, and infrastructure for school success - from counselor engagement cadences to renewal triggers and automated check-ins.
- Experiment relentlessly. Test and measure what drives retention and expansion - human touch vs. product, calls vs. visits, incentives vs. insights - and codify the playbook.
- Collaborate cross-functionally. Partner with Sales on seamless handoffs and expansion motions, and with Product to identify scalable ways to support thousands of schools.
- Shape the team. Over time, build and lead a small but mighty School Success function focused on delight, retention, and growth.
- Think in journeys, not just relationships. Design cohesive customer experiences across every touchpoint, ensuring every school feels known, supported, and successful.
Qualifications
- 7-10 years of experience in Account Management, Customer Success, or Operations - and have built or been early on a scaled AM or Success function (managing thousands of customers via product, process, and human touch).
- Are a structured thinker and systems builder - you bring clarity, frameworks, and scalable processes to complex, ambiguous problems.
- Are experimental and scrappy - you love rolling up your sleeves to test what works, and turning insights into playbooks.
- Have strong communication and collaboration skills, especially across functions like Sales and Product.
- Are empathetic and intuitive - you have a "psychic" sense of what customers need before they ask, and you design experiences that feel personal even at scale.
Marble Traits
Relentless Drive
- You're the hardest worker in the room who takes full responsibility for outcomes and tackles any task, no matter how small.
Introspective Team Player
- You invest in relationships and team morale while actively seeking feedback and self-evaluating to continuously improve.
Operationally Excellent
- You communicate clearly, think logically, and execute efficiently & effectively.
Top Skills
What We Do
Marble Health is building the operating system for youth mental health. A platform that connects schools, therapists, health plans, and families - who all have incentives to provide truly effective care to kids struggling with their mental health. Our mission is simple but ambitious: make it dramatically easier for young people to get the mental health care they need, and provide the products that make that care truly effective - ultimately enabling a happier & healthier generation of young people.
We’re reimagining how care can work when all the people who want to help are truly connected. Families, who are being devastated by this crisis; Schools, whose budgets are being affecting; Therapists, who want to help but struggle with the complexities of our healthcare system; and Insurance payers, who are paying the price when kids don't receive care. They all have incentives to fix this problem, but historically have been completely siloed. We're changing that.
And we're not stopping there. We're also defining the new era of behavioral healthcare with AI at the center. We’re creating what we think of as a “therapist Ironman suite” — a set of AI-powered tools, support systems, coaching, and resources that make clinicians better at their work. We’re building AI capabilities to elevate care quality at scale, from assisting with documentation to providing real-time guidance during sessions. We’re exploring how AI can act as a therapy copilot for students themselves, giving them resources and support between sessions.
By pairing a connected care network with cutting-edge AI, we’re aiming to set a new standard for how mental health care is delivered.
Why Work With Us
Our founders built unicorn behavioral health startup Headway, and our team shares a relentless drive, operational excellence, and a team-first mindset. We work closely with therapists, students, families, and schools — and are uniquely positioned to lead AI innovation in youth mental health care at scale.
Gallery
Marble Health Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We have a hybrid model, with most of the team based out of NYC. We believe an in person presence is crucial to team culture, but also prioritize flexibility. Employees in NYC come into the office ~3 days a week, and we have regular team onsites.
