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Job Title: Head of Resilience & Operations Controls
Reporting to: Head of the Office of the COO
Direct Reports: 3
Position Type: Permanent
Overview:
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC is one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people, and delivering on our commitments are at the core of our customer values, along with a desire to grow and provide creative and innovative solutions to our clients.
About Operations
Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes – from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.
Operations is made up of 7 functions, this role sits within: The Office of the COO
OCOO is accountable for operational excellence and strategic initiatives across Operations. We work closely with our partners in Risk, Finance, HR and other departments to support the Ops function and enable effective collaboration across the organisation.
We also play a critical role in business continuity and crisis management, ensuring the organisation is resilient, well-coordinated, and equipped to respond effectively to operational challenges.
Job Purpose:
The role acts as the firm’s lead for operational resilience and business continuity, setting strategy and ensuring effective preparedness and response capabilities. In addition, it also provides first-line ownership of risk and controls within Operations, driving effective risk management, governance and regulatory compliance.
Key Responsibilities:
- Own and drive the firm’s operational resilience and business continuity (BCP) framework, ensuring it is embedded across the business and aligned to regulatory expectations.
- Define and deliver a clear roadmap to mature operational resilience capabilities, building on existing foundations and driving continuous improvement.
- Establish and maintain effective operational resilience governance, including Executive and Board-level oversight, and act as the central point of coordination for crisis management.
- Lead scenario testing and response planning, ensuring the organisation can respond to and recover from severe but plausible disruptions.
- Provide forward-looking horizon scanning on regulatory developments in operational resilience, advising the business on implications and required actions.
- Manage and develop the Operations Risk, Controls and Resilience team, providing clear direction, coaching and performance oversight to ensure high-quality delivery and continuous capability development.
- Ensure a consistent and effective risk and controls framework is embedded across Operations, with clear ownership, accountability and ongoing improvement.
- Build and promote a strong risk and resilience culture across Operations and the wider business.
Skills and Experience Specification:
Essential:
- Significant experience in operational resilience and/or business continuity within financial services (ideally insurance), with a strong understanding of UK & European regulatory expectations (e.g. FCA/PRA, Lloyd’s where relevant).
- Proven ability to develop and embed frameworks, including governance, scenario testing and response planning.
- Experience of interpreting regulatory developments and translating them into practical actions.
- Experience in a first-line risk and controls environment.
- Demonstrated people leadership experience, with the ability to develop and motivate a team.
- Strong leadership and stakeholder management skills, with the ability to influence at senior levels.
- Ability to communicate complex risk and resilience topics clearly and pragmatically.
Desirable:
- Experience in the insurance or Lloyd’s market.
- Familiarity with important business services and impact tolerances.
- Experience of crisis management and/or regulatory engagement.
- Relevant risk/resilience qualification
- #LI-Hybrid
- #LI-PS1
Skills Required
- Significant experience in operational resilience and/or business continuity within financial services (ideally insurance) with strong understanding of UK & European regulatory expectations (FCA/PRA, Lloyd's)
- Proven ability to develop and embed frameworks, including governance, scenario testing and response planning
- Experience interpreting regulatory developments and translating them into practical actions
- Experience in a first-line risk and controls environment
- Demonstrated people leadership experience with ability to develop and motivate a team
- Strong leadership and stakeholder management skills with ability to influence at senior levels
- Ability to communicate complex risk and resilience topics clearly and pragmatically
- Experience in the insurance or Lloyd's market
- Familiarity with important business services and impact tolerances
- Experience of crisis management and/or regulatory engagement
- Relevant risk/resilience qualification
Tokio Marine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tokio Marine and has not been reviewed or approved by Tokio Marine.
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Healthcare Strength — Medical options include established carriers with PPO and HDHP choices, plus dental, vision, pharmacy, telehealth, and condition‑specific programs for comprehensive access. An employee assistance program and mental‑wellbeing resources further reinforce day‑to‑day support.
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Retirement Support — A 401(k) with company match and employer‑paid life and disability coverage strengthen long‑term financial security. Careers materials and recent updates signal continued attention to retirement and protection benefits.
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Wellbeing & Lifestyle Benefits — Wellness incentives, fitness access, and a holistic “body, mind, wallet, life” framework expand total‑rewards value beyond insurance alone. Paid volunteer time and community programs add lifestyle‑oriented benefits aligned with purpose.
Tokio Marine Insights
What We Do
Tokio Marine HCC can help you or your clients be prepared for unpredictable weather patterns. Event weather insurance protects revenue losses caused by adverse weather conditions that reduce attendance and the sales of concessions, food and parking.
