The Role
Leads remittance operations in Juba, overseeing transaction processing, cash and liquidity management, foreign exchange, reconciliations, compliance, risk controls, customer service, reporting, and staff development. Manages relationships with banks, partners, agents, and regulators while monitoring performance, profitability, fraud, errors, and customer complaints. Requires financial services experience, supervisory capability, AML/KYC knowledge, and willingness to relocate.
Summary Generated by Built In
Job Title: Head of Remittance
Location: Juba, South Sudan
Department: Remittance Operations
Reports To: General Manager
Supervises: Remittance/Operations Staff
Employment Type: Full-Time
Job Purpose
To lead and oversee remittance operations, ensuring efficient transaction processing, effective cash and liquidity management, foreign exchange operations, regulatory compliance, customer service and business performance.
Key Responsibilities
• Oversee daily remittance operations and transaction processing.
• Monitor transaction volumes, revenue, margins and operational performance.
• Manage cash, liquidity and foreign currency positions.
• Monitor and recommend appropriate foreign exchange rates.
• Lead, supervise, coach and develop remittance staff.
• Ensure accurate reconciliations, settlements and transaction records.
• Maintain effective relationships with banks, remittance partners, agents and other stakeholders.
• Ensure compliance with KYC, AML/CFT, sanctions and regulatory requirements.
• Monitor operational risks, losses, errors, fraud and customer complaints.
• Prepare management reports and provide recommendations for improved efficiency and profitability.
Requirements
Qualifications & Experience
• Bachelor's degree in Finance, Accounting, Business Administration, Economics, Banking or related field.
• 5+ years' relevant experience in remittance, money transfer, foreign exchange, banking or financial services.
• 2–3 years' supervisory/management experience.
• Strong experience in cash management and foreign exchange operations.
• Good understanding of AML/CFT, KYC and sanctions requirements.
• Experience in South Sudan's financial services or remittance environment will be an advantage.
• Experience with banks, remittance partners or financial institutions is an advantage.
• Must have a valid Kenyan passport.
• Must be willing and available to relocate to Juba, South Sudan.
Skills Required
- Bachelor's degree in Finance, Accounting, Business Administration, Economics, Banking, or a related field
- 5+ years of relevant experience in remittance, money transfer, foreign exchange, banking, or financial services
- 2-3 years of supervisory or management experience
- Strong experience in cash management and foreign exchange operations
- Understanding of AML/CFT, KYC, and sanctions requirements
- Valid Kenyan passport
- Willingness and availability to relocate to Juba, South Sudan
- Experience in South Sudan's financial services or remittance environment
- Experience with banks, remittance partners, or financial institutions
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The Company
What We Do
We go the extra mile for your last mile – with specialized divisions to serve even the most diverse of industries. CDL is your premier regional carrier for complete delivery coverage – guaranteed.
