Head, R2R (APAC)

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Your Key Objectives 

• Lead and manage the SSC R2R Service Delivery team for the markets in Asia Pacific, Europe and Turkey, and the R2R Projects team 
• Drive operational excellence, including but not limited to standardization of processes across various markets, automation projects, and customer service
• Serve as the point of contact for resolution of issues within R2R processes, actively engaging with the country Finance Director and local Finance team
• Support the transition/ onboarding of new markets, as necessary 
• Drive Monthly Business Reviews with the country Finance Director, covering R2R performance, Issues management, projects, and other KPIs

Responsibilities:

Primary:

• Own the design, governance, and continuous improvement of the Record to Report process within the SSC
• Ensure timely and accurate month-end, quarter-end, and year-end closing activities across multiple entities and geographies
• Oversee general ledger activities, including journal entry processing, fixed asset accounting, accruals, provisions, and intercompany transactions
• Monitor R2R performance metrics (KPIs, SLAs) and proactively identify opportunities for automation and process improvements.
• Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc) 
• Serve as a point of escalation and problem-solving for complex accounting and operational issues
• Drive standardization and harmonization of R2R processes and policies in alignment with Global finance strategies
• Lead or support system upgrades, automation tools, and transformation initiatives (e.g., BlackLine, RPA, ERP enhancements)
• Ensuring that R2R processes are compliant with local regulations, internal controls/ risk management measures and external audit requirements 
• Provide training and guidance to SSC team members and ensure knowledge transfer of new processes and tools

Others:

• Sets the vision & strategic direction for R2R, and maintenance of the R2R Service Catalogue/ Taxonomy
• Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures) 
• Liaise with Central (Delivery Hero), Regional and Governance, Risk and Compliance (GRC) on managing relevant policies and procedures covering R2R processes
• Assess change requests, prepare decision making and foster implementation
• Actively help to solve systemic or complex issues and problems in an effective manner
• Support internal and external audits
   

• CPA, CA, ACCA or equivalent certification strongly preferred
• 10+ years of experience in accounting/finance roles, with at least 5+ years working with BPO/ shared service providers in a similar role, with a strong understanding of outsourced finance operations
• Strong knowledge of IFRS, financial close, consolidation, intercompany accounting, and external reporting
• Knowledge of working in global business environment with sound understanding of global process and transactional flows
• Experience with large-scale ERP platforms, preferably SAP and finance transformation projects
• Strong stakeholder management skills, including working with global teams across time zones
• Proven track record in process improvement, automation, and compliance in a tech-enabled environment
• Excellent analytical, communication, and change management skills.

Key Competencies

• Process Thinking & Operational Excellence
• Tech-Savvy & Automation-Oriented
• Financial Acumen & Compliance
• Global Collaboration & Communication
• Continuous Improvement & Innovation
   

What we offer:

• A dynamic and challenging work environment.
• A company committed to developing you personally and professionally.
• A great working atmosphere with regular company and team events.
• A vibrant and international team committed to diversity and inclusion.
• Responsibility from day one in a fast growing and global company.
• Other benefits include free food, health and dental insurance, and learning and development opportunities!

foodpanda is operated by Delivery Hero Group (“DH Group”) - the world’s leading local delivery platform, operating in 70+ markets across Asia, Europe, Latin America, the Middle East, and Africa. Delivery Hero started as a food delivery service in 2011 and now employs 40,000+ people globally. Additionally, Delivery Hero is pioneering quick commerce, the next generation of e-commerce, aiming to bring groceries and household goods to customers in under one hour and often in 20 to 30 minutes. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.