Head of Quality Services

Job Title: Head of Quality Services

Location: Hyderabad, India (Hybrid)

***Relocation assistance is available for eligible candidates and their families, if needed.

Job Summary

The Head of Quality Services is responsible for leading the Global Capability Center (GCC) Quality Services organization, delivering centralized support for Quality Systems, Documentation Management, Compliance Administration, Data Analytics, Translation Services, and related Quality Operations activities. This role ensures the efficient, compliant, and customer-focused delivery of global quality services through standardized processes, strong governance, operational excellence, and continuous improvement. The position partners closely with Site Quality organizations, Digital teams, and business stakeholders to drive quality performance, inspection readiness, and digital transformation while fostering Lonza's Quality First culture.

What you will get:

• An agile career and dynamic working culture.
• An inclusive and ethical workplace.
• Compensation programs that recognize high performance.
• A variety of benefits dependent on role and location.
• The full list of our global benefits can be found here: https://www.lonza.com/careers/benefits

What you will do:

Quality Services Leadership

• Lead the GCC Quality Services organization, ensuring reliable, compliant, and efficient delivery of all assigned quality support services.
• Establish and maintain service delivery models, governance frameworks, and operating standards aligned with global Quality requirements.
• Ensure achievement of agreed service levels, performance metrics, and customer expectations.
• Drive a customer-focused culture that supports operational excellence and business success.

Documentation & Knowledge Management

• Oversee global documentation services, including document lifecycle management, document administration, archiving, translation services, and true-copy processes.
• Ensure compliance with GMP, Data Integrity, and regulatory requirements governing controlled documentation.
• Drive standardization and continuous improvement across documentation and knowledge management processes.

Quality Compliance Services

• Lead the delivery of quality compliance support activities, including metrics reporting, governance preparation, complaint administration, quality records coordination, and compliance monitoring.
• Ensure consistent execution of quality processes and drive harmonization across supported sites and functions.
• Support inspection readiness and compliance initiatives across the global network.

Data Analytics & Reporting

• Lead Quality Data Analytics capabilities, including trend analysis, statistical support, reporting, visualization, and performance insights.
• Ensure delivery of accurate and meaningful data to support Quality Reviews, Continued Process Verification (CPV), Product Quality Reviews (PQRs), Quality Councils, inspections, and management decision-making.
• Promote data-driven decision making through effective analytics and reporting solutions.

Operational Excellence & Digital Transformation

• Drive automation, simplification, standardization, and continuous improvement initiatives across all Quality Services activities.
• Lead digital transformation efforts and support the adoption of quality technologies and platforms.
• Identify opportunities to optimize service delivery, improve customer experience, and increase operational efficiency.

Stakeholder & Relationship Management

• Build and maintain strategic partnerships with Site Quality Heads, Quality Systems teams, Digital organizations, and operational stakeholders.
• Act as the primary escalation point for service-related issues, operational risks, and strategic initiatives.
• Ensure alignment between GCC service delivery, business priorities, and regulatory expectations.

People Leadership & Organizational Development

• Recruit, develop, and retain a high-performing team of Quality Services professionals.
• Create development pathways and capability-building programs across Quality Systems, Documentation Management, Data Analytics, Compliance, and Translation Services.
• Foster a culture of accountability, collaboration, innovation, and continuous learning.

Compliance & Inspection Readiness

• Ensure all services are delivered in accordance with GMP, GxP, Data Integrity, and regulatory requirements.
• Maintain inspection readiness across supported processes, systems, and operations.
• Support audits, regulatory inspections, and quality assessments as required.

Financial & Resource Management

• Manage departmental budgets, workforce planning, capacity management, and resource allocation.
• Ensure efficient utilization of resources aligned with business demand and strategic priorities.
• Monitor operational performance and implement actions to improve productivity and service quality.

What we are looking for:

Education

• Master's degree in a relevant scientific, technical, or business field preferred.

Experience

• 10+ years of experience in GMP-regulated industries such as Pharmaceutical, Biotechnology, Medical Device, or related Life Sciences sectors.
• Proven experience managing Quality Systems, Quality Operations, Shared Services, Global Business Services (GBS), or Centers of Excellence.
• Experience leading global and geographically dispersed teams.
• Experience with quality and business platforms such as Veeva, TrackWise, Document Management Systems, LIMS, SAP, or equivalent technologies.
• Experience supporting regulatory inspections, audits, and compliance programs.
• Experience establishing, scaling, or transforming Global Capability Centers or Shared Service organizations.
• Experience leading digital transformation, automation, or quality systems implementation initiatives.

Skills

• Strong knowledge of GMP, GxP, Data Integrity, and Quality Management Systems.
• Strong operational leadership and service management capabilities.
• Strategic planning, organizational design, and change management expertise.
• Financial management, workforce planning, and resource optimization skills.
• Strong stakeholder engagement, influencing, and communication abilities.
• Experience using data and analytics to drive operational performance and decision-making.
• Continuous improvement mindset with experience driving process simplification and automation.
• Ability to operate successfully within a complex global matrix environment.

Behaviors

• Demonstrates strong ownership, accountability, and customer focus.
• Champions quality, compliance, and operational excellence.
• Leads and develops high-performing teams.
• Drives innovation, standardization, and continuous improvement.
• Builds collaborative partnerships across global functions and sites.
• Uses data-driven insights to support decision-making and business outcomes.

About Lonza

At Lonza, our people are our greatest strength. With 30+ sites across five continents, our globally connected teams work together every day to manufacture the medicines of tomorrow. Our core values of Collaboration, Accountability, Excellence, Passion and Integrity reflect who we are and how we work together. Everyone’s ideas, big or small, have the potential to improve millions of lives, and that’s the kind of work we want you to be part of.

Innovation thrives when people from all backgrounds bring their unique perspectives to the table. At Lonza, we value diversity and are committed to creating an inclusive environment for all employees. If you’re ready to help turn our customers’ breakthrough ideas into viable therapies, we look forward to welcoming you on board.

Ready to shape the future of life sciences? Apply now.