Head of Professional Services - Mid-Market (EMEA)

Job Description
About us
HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies.
Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe such as Airtaske, Fiverr, and Go Cardless rely upon Bob to help them create the best work experiences for their people.
About us Come and be you with us
Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us.
What we are looking for
We require an experienced Head of Professional Services to lead the Hibob Mid-Market Implementation function in EMEA. With a deep understanding of delivery standards and excellence in providing implementation and supporting services to Mid-Market, multi-national customers. This role will lay the foundation for delivery standards for Mid-market delivery and value based services.
Job Requirements
Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.

• Extensive expertise in Professional Services, particularly in high-volume mid-market delivery
• Knowledge of end-to-end service delivery, including implementation and post launch value-added services
• Proven track record of achievement and exceeding departmental KPIs
• Overseeing and acting as the Project Sponsor on complex projects
• HR Technology, Payroll or similar system implementation experience along with integration to other HR/Payroll/Finance systems
• Managing hybrid delivery teams
• Strong project management and project governance expertise
• Cross-functional collaboration and communication
• Continuous improvement mindset

Benefits
Join our village
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Company share options plan - every employee can eventually become a shareHolder
• Cash allowance for health insurance
• Annual vision allowance
• Perkbox membership
• Annual Headspace subscription and wellness benefits
• Travel support (cycle scheme and season ticket loans)
• Hybrid working from day 1
• Work from home allowance - to get your home office set up!
• Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
• Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
• 2 Social Impact days per year for volunteering
• Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
• Pension scheme auto-enrolment from day 1
• Fun company and team social events (locally and virtually with our global teams)
• We love birthdays - take the day off and receive a special gift