What you can expect
Zoom is seeking a visionary and execution-focused Product Management Leader who will drive the evolution of Zoom Team Chat into an AI-first collaboration hub. This leader's strategy will effectively combine Zoom's strengths and address customer needs to create a differentiated product. As Head of Product, you must be passionate about user experience, technically fluent, and skilled at aligning cross-functional teams. The ideal candidate will demonstrate the ability to operate with urgency, deeply listen to customers, and respond rapidly to evolving user needs and product signals.
About the Team
Your team will drive innovation for Zoom Team Chat, transforming workplace collaboration through AI-first solutions that build on Zoom strengths. We're a fast-moving, customer-obsessed group that combines technical expertise with design thinking to create exceptional user experiences. We champion rapid experimentation and data-driven decisions, build AI-first features that enhance team productivity, and collaborate globally with engineering and design partners to deliver solutions at legendary Zoom speed. Above all, we're passionate about creating seamless communication and collaboration experiences that help teams work better together.
Responsibilities
Owning end-to-end product vision, strategy, and roadmap for Team Chat
Translating AI Companion's capabilities into chat-native use cases
Integrating with Zoom Workplace with a platform-first mindset
Driving cross-platform consistency (desktop, mobile, web, VDI, in-meeting side panel)
Driving strategy and outcomes for customer migrations including 3P integrations, workflow
automations and migration tools
Tracking engagement, adoption, and migration KPIs
Leading a global PM team and partnering with design + engineering partnership
Championing speed, customer obsession, and data-driven iteration
What we’re looking for
10+ years of product management experience; 3+ years owning a large-scale messaging or collaboration product
Have proven experience shipping AI/ML-powered productivity features
Have success migrating or winning users from entrenched competitors
Can influence execs and excite engineers/designers across time zones
Bias for rapid experimentation; thrives in a high-velocity, customer obsessed, product focused culture
Salary Range or On Target Earnings:
Minimum:
$194,900.00Maximum:
$426,300.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
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What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
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