Product Operations is the operating system of the product org. With 140 people across engineering, product, and design spanning three product portfolios, three things need a durable owner or they degrade: the data layer, the product lifecycle process, and how new product people get up to speed. This role owns all three.
This is an operations function, not a strategy function. Portfolio bets, sequencing, and positioning stay with the founders and PM leads. What you own are the systems that let EPD run at scale — reliably, repeatably, without a founder in the loop. If you're drawn to building infrastructure that quietly makes everyone else faster, this is your role.
Responsibilities
- Own our analytics stack (Omni, Amplitude, etc.) end to end: instrumentation standards, event taxonomy, metric definitions, dashboard hygiene, and the NPS/CSAT measurement architecture across each product.
- The bar: any PM or exec can pull a trustworthy number without having to ask who to trust.
- Own the alpha → beta → GA process and the EPD↔GTM communication that runs on top of it — including the RACI for each phase, the handoff gates, and who tells GTM what and when.
- Manage the communication and process around changes to existing products.
- Own the voice-of-customer feedback loop between GTM, Support, and the product org, including strategic account calls that surface prioritization signals.
- Own new-PM onboarding as a designed program, not an ad-hoc handoff. It should be tied to the PM ladder and produce consistent ramp times regardless of who's running it.
- Take on one-off high-leverage work (offsites, annual planning, cross-functional initiatives) as assigned. This is real work, but scoped case by case.
Product Analytics — durable infrastructure
Product Lifecycle — recurring process
PM Onboarding — repeatable system
Chief of Staff — leverage work
Qualifications
- 7+ years in product operations, strategy & operations, analytics, or a related role — ideally at a B2B SaaS company that scaled through complexity.
- A builder of systems, not a manager of tasks. You've owned infrastructure that kept running after you moved on to the next thing.
- Strong SQL and hands-on experience with BI and analytics tools (Omni, Amplitude, Looker, or similar) — you can build dashboards and data models yourself, not just direct others to.
- Track record of owning KPI frameworks and instrumentation standards across multiple products and stakeholders.
- Sharp program manager who can run the alpha → beta → GA lifecycle process across a multi-product org without losing the details.
- Excellent communicator — you can translate messy operational realities into clear frameworks and get buy-in from engineers, PMs, and execs alike.
- Bonus: experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company.
Compensation
Target cash compensation ranges from $200,000-$240,000, including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant, subject to board approval.
Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.
Skills Required
- 7+ years in product operations, strategy & operations, analytics, or a related role
- Experience at a B2B SaaS company that scaled through complexity
- Proven builder of systems that continue running after you move on
- Strong SQL skills and hands-on experience with BI and analytics tools (Omni, Amplitude, Looker, or similar)
- Track record owning KPI frameworks and instrumentation standards across multiple products and stakeholders
- Strong program management to run alpha → beta → GA lifecycle across a multi-product org
- Excellent communicator able to translate operational realities into clear frameworks and get cross-functional buy-in
- Experience in hospitality tech, enterprise SaaS with strategic accounts, or scaling product analytics at a growth-stage company (bonus)
What We Do
Canary Technologies is a leader in hospitality technology that provides hoteliers with easy, intuitive, and secure solutions to help hotels provide an ideal guest experience.
