Head of Product, Pulse

What you'll be doing:

Product Strategy & Execution
• Own the product roadmap from pre-launch through scale, balancing zero-to-one innovation with one-to-100 optimization.
• Define and prioritize features that drive member engagement, retention, and clinical outcomes across 4-12 month care journeys.
• Establish clear product metrics, success criteria, and feedback loops to rapidly iterate and improve the member experience.
• Partner with clinical, regulatory, and compliance teams to ensure product decisions meet healthcare standards while maintaining innovation velocity.
AI Product Leadership
• Design AI-first product experiences that leverage agentic capabilities, conversational interfaces, and personalized recommendations to deliver exceptional consumer value.
• Develop and implement evaluation frameworks (evals) to measure AI model performance, accuracy, safety, and member satisfaction.
• Maintain deep understanding of available AI models (LLMs, fine-tuning approaches) and make strategic decisions about which models to use for which use cases.
• Collaborate with clinical, ML engineering and applied AI teams to ensure safety and quality and optimize model performance, latency, cost, and reliability in production.
• Leverage AI tools throughout the product development lifecycle to accelerate research, prototyping, testing, and go-to-market preparation.
• Stay current on AI capabilities and emerging techniques, continuously evaluating how new developments can enhance the member experience.
Growth
• Build and execute strategies to drive member activation, and long-term retention in both B2C and B2B2C contexts.
• Design onboarding experiences, engagement loops, and re-engagement strategies optimized for sustained behavior change.
• Analyze member behavior, drop-off points, and engagement patterns to identify opportunities for product improvement.
• Partner with growth, marketing, and commercial teams to align product experience with go-to-market strategy.
• Develop hypotheses and run experiments to continuously improve conversion, engagement, and retention metrics.
Cross-Functional Leadership & Communication
• Serve as the product voice in executive discussions, client presentations, and sales cycles.
• Translate complex AI product concepts into compelling narratives for non-technical stakeholders, including clinical teams, executives, and clients.
• Collaborate with engineering, design, data science, clinical operations, and commercial teams to align on priorities and drive execution.
• Build strong relationships with key stakeholders across the organization to ensure the product has the support and resources needed to succeed.

What you need to have:

• 6-8 years of product management experience, with at least 3 years focused on AI products or consumer-facing digital health products.
• Proven track record launching 0-to-1 products and scaling them to significant user bases (one-to-100).
• Deep experience with AI-first product development, including working with LLMs, designing agentic experiences, and building evaluation frameworks.
• Strong product sense for consumer experiences, particularly in products requiring sustained engagement over 4-12 month time horizons.
• Experience in B2C or consumer tech companies, with demonstrated expertise in growth, activation, and retention strategies.
• Nuanced understanding of different AI models, their capabilities and limitations, and how to maximize value from them in production.
• Comfort with ambiguity and ability to make decisions quickly with incomplete information.
• Excellent communication skills with ability to influence cross-functional teams and present to executive audiences.

What we would love to see:

• Experience at high-growth startups where you've navigated rapid scaling and shifting priorities.
• Track record of leveraging AI tools (coding assistants, generative AI for research, automated testing) to accelerate product development timelines.
• Technical background or strong ability to collaborate deeply with engineering teams on AI implementation details.
• Experience designing products for both direct consumer and enterprise/B2B2C distribution models.