Director/VP of Payments

Director/VP of Payments

Canopy, South Jordan, UT 

About Us

Canopy is a fast-growing SaaS company in South Jordan, Utah building simple, efficient software for accounting firms. We are looking to revolutionize the accounting space with modern, user-friendly software for a neglected industry. 

We aim to help our clients unlock the firm they’ve always wanted with our Practice Management Suite. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way. And we just secured $70M in Series C funding to help us fulfill that mission.

Click here to see why our clients (and investors) love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

At Canopy our payments business is growing extremely fast and we’re looking for a strategic, hands-on leader to take it to the next level. This critical position will report directly to the CEO.  You’ll drive the vision, strategy, and execution of our payments roadmap—owning growth, adoption, and profitability across the board. This role demands strong cross-functional leadership and a deep understanding of payments generally, and specifically within the context of a vertical SaaS platform.  

What You Will Do

• Serve as the primary driver of our payments business, coordinating across every function to maximize growth, adoption, usage, and profitability.  
• Devise and successfully execute against an ambitious 3-year strategic plan for our payments business. 
• Identify and execute on all available levers to grow our payments business as quickly and profitably as possible. 
• Work cross-functionally with all teams at Canopy to execute against the strategic plan, ensuring alignment across Sales, Customer Success, Support, Product, and Finance.   
• Work closely with our integrated payments partner and over time add others. 
• Own and manage end-to-end payments risk.

What We’re Looking For

• Direct, successful, hands-on experience building and scaling a payments business within a vertical SaaS platform. 
• In-depth experience and knowledge with the following topics:
  • Payments pricing, packaging, and incentives to drive payments adoption and usage (and the intersection of these with SaaS platform pricing and packing);   
  • GTM playbooks for driving payments adoption and usage; 
  • Technical payments experience, including managing migrations from legacy processors. 
  • Increasing ownership over time of economics (and risk) of payments processing; 
  • Payments risk management, including ACH returns, chargebacks, fraud exposure, and vendor-related liabilities. 
  • Levers for driving customers towards more profitable payment types; 
  • Payfac vendor negotiation, integration and product partnership, and monitoring of statements and economics. 
  • Understanding of processing economics, risk management, and driving usage of more profitable payment types.
  • Skill in payfac vendor negotiations, financial reviews, and monitoring statements.
  • Bonus points for experience working with payment capabilities beyond merchant acceptance, including but not limited to card issuing, disbursements, and other embedded fintech capabilities. 

Who You Are

• Embody our company values of Own, Win, Do Good, and Embrace Curiosity and Candor. 
• Proven ability to thrive in a matrix environment, influencing cross-functional teams without direct authority. 
• Strong communication and interpersonal skills; able to align stakeholders across Product, Sales, CS, Finance, and Support.
• Eager to deeply understand our platform and our accounting firm customers' payment needs and behaviors.
• Reliance on and comfort with metrics to inform decisions and drive performance, with a strong quantitative orientation to build and track success.

Location 

While we prefer someone based in—or willing to relocate to—Utah to work closely with our executive team, we will also consider outstanding remote candidates who are able to travel to South Jordan, UT on a regular basis.

Why You Want to Work Here

• 🌴 Flexible Paid Time Off - you’re actually encouraged to use, plus 10 company holidays! 
• ❤️‍🩹 Health Benefits - including Medical, Dental, and Vision and an HSA Match. 
• 💰 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.
• 🧠 Mental Health -  all employees have access to Impact Suite & to our Employee Assistance Program (EAP).
• 👶 Paid New Parent Leave & Birthing Parent Leave - so you’re able to care for your little ones.
• ➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.
• 🌟 Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!
• 🥳 Company Events - including monthly company-wide meetings, summer parties, and more.
• 💡 ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.
• ☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We’ve got you covered. 

Our Values

We approach our work every day with a few things in mind:

• 🔑 Own - we own this place! We focus on outcomes, holding ourselves & each other accountable.
• 🏆 Win - we win by delighting our customers with the very best products and services.
• 👍 Do Good - we work hard to be good people!
• 💡 Embrace Curiosity & Candor - we approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

To learn more about us & our values, click here.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

• Once your application is received, we will review it and get back to you if we feel like it’s a mutual fit! 
• 20-minute phone call with the People Team
• 45-60-minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews, depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call. 

Remember: This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end! 

Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.