Directs operations for a large sized or multiple customer service & sales operations, setting goals and improving operational efficiency from a macro level. Role holder will ensure that operation is being managed within budget and will often have a significant client facing role.
Job title:
Head of Operations
Job Description:
Developing and implementing customer service operational standards and practices to enhance the customer experience journey
Ensuring all milestones, financial targets and success metrics are met.
Establishing strategies and directing the activities needed to attract, hire, develop, evaluate, reward and retain staff.
Providing guidance and direction to management team, including goal formulation and general management.
Representing business in appropriate professional and client facing meetings.
Developing, implementing and enhancing policies procedures and standards to improve the effectiveness of operations and facilitate achievement of strategic business goals while remaining in compliance with regulations
Location:
Cape Town
,
South Africa
Time Type:
Full time
Contract Type:
Permanent
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Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
