National Head of Operations

Reposted 4 Days Ago
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Cape Town, City of Cape Town, Western Cape
In-Office
Senior level
eCommerce • Retail
The Role
The Head of Operations will oversee national logistics, warehouse management, and operational strategy across multiple sites, ensuring compliance and performance optimization.
Summary Generated by Built In
About us

Step into the wild world of OneDayOnly – South Africa's OG daily deals hub. We're the pioneers of cool discounts, hitting you for just one day because, well, why overcomplicate things? We've got the big names, top suppliers, and a dash of our secret sauce to make you feel like a BIG DEAL. Not to brag, but we have over a million potential savvy shoppers getting our daily dose every 24 hours.

We're not fussy – if the price is right and the quality checks out, we're selling it. That's what makes us the go-to for both the smart buyer and the eager seller. Toss in the urgency of our deals, and boom, success happens quicker than you can blink. So, jump in, where FOMO meets killer deals, and let's turn every day into a retail party!

About You

You're the kind of person who can walk into a warehouse and instantly spot the bottleneck, the opportunity, and the missing pallet jack — all before your coffee kicks in. You love big-picture strategy just as much as a beautifully optimised SOP, and nothing excites you more than turning organised chaos into high-performance flow.. If driving national operations, shaping the future of fulfilment, and building a legendary ops culture sounds like your version of fun, we’ll probably get along brilliantly.

Responsibilities:National Operational Leadership
  • Provide strategic oversight and leadership of all warehousing and logistics operations in Cape Town and Johannesburg.
  • Manage national warehouse capacity planning
  • Set and enforce national operational standards, KPIs, SOPs, and performance expectations.
  • Oversee labour planning, productivity frameworks, quality controls, and audit compliance.
Leadership of National Warehouse Teams
  • Directly manage warehouse managers in Cape Town and Johannesburg.
  • Ensure strong operational coordination between both regions.
  • Drive accountability, performance culture, and continuous improvement within all teams.
  • Identify and grow senior operational talent.
Cross-Departmental Integration
  • Work closely with Procurement, Planning, Tech, Finance, Customer Service, and HR to ensure seamless national operations.
  • Support commercial teams with operational capacity forecasts and feasibility input.
  • Align operational planning with company growth strategy and brand commitments.
Risk Management, Compliance & Safety
  • Ensure national compliance with health & safety, labour legislation, and operational controls.
  • Lead root-cause investigations into operational incidents and implement corrective action.
  • Develop BCP (business continuity) plans for warehousing and logistics.
Strategic Ownership
  • Lead national operational strategy to support scalability, efficiency, and customer experience.
  • Drive continuous improvement across warehousing, fulfilment, and logistics capabilities.
  • Strengthen operational systems, processes, and technologies to enable future adaptability.
  • Develop long-term infrastructure and capacity plans aligned with organisational growth objectives.
  • Optimise fulfilment and customer experience models.
  • Prepare the organisation for upcoming operational requirements and evolving business needs.
Experience and Qualifications:
  • 8–12 years senior operations leadership experience
  • Proven success in warehouse expansion, redesign, or multi-site operational management
  • Strong data-driven decision making and KPI management discipline
  • Experience with warehouse technology or WMS transitions
  • Leadership of teams across multiple regions
  • Experience in high-volume e-commerce or retail distribution
  • Strong financial understanding of operational modelling
  • Strategic thinker with strong execution capability
  • High accountability and ownership
  • Strong communication and cross-functional influence
  • Problem-solving mindset with resilience under pressure
  • Optimisation-driven, analytical, and systems-oriented
  • Ability to lead change across multi-site operations
Values:
  • Challenge Accepted: We own operational excellence, meeting targets, maintaining safety, and ensuring efficient workflows.
  • Solve Smart: We optimize processes, anticipate challenges, and implement solutions that improve efficiency.
  • Character Counts: We act with honesty, respect, and accountability in all operational processes.
  • Customer Obsessed: We ensure orders are fulfilled accurately and efficiently, putting the customer at the center of every action.
  • Seriously Unserious: We approach daily operations with energy, teamwork, and good humor while taking safety and performance seriously.
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The Company
HQ: Western Cape
228 Employees
Year Founded: 2009

What We Do

OneDayOnly is South Africa's original daily deals website. We were founded back in 2010 by Chris Oberhofer and Maurits Vermeulen, two friends who came up with an idea to do something that had not yet been done in the country: build a website where customers could get their hands on incredible brands at unbeatable discounts for a limited time. Since then, we've grown to become a force to be reckoned with in the landscape of e-commerce, set apart from the rest by our fun tone of voice and sense of humour - and, of course, our big deals.

We partner with top brands and key suppliers to be able to offer products to over a million potential customers, through various channels including our daily mailer, social media accounts, email campaigns and, most recently, our mobile app - perfect for bagging big deals on the move!

Of course, our website and app don't run themselves: we employ over 300 human beings to sell things, buy things, process things, repair things and work on our website and app. Not to mention pack things and deliver things.

Why work for us? You'll have the unique opportunity to help a rapidly growing business get to the next level using cutting-edge technology like computers, printers, internet and electricity (even during loadshedding, woah!) But seriously, folks, you'll have the opportunity to mix and mingle with some incredibly talented people, all of whom are dedicated to driving our business forward in ways we might not have ever imagined.

Our culture: We're dedicated and hard-working without falling into the trap of becoming too corporate - or boring. That said, we pride ourselves on four key principles here: growth, innovation, value and authenticity - not just amongst the individuals who work here, but as a collective - and for our customers. We foster an energetic and authentic business mentality, ensuring that if we get the basics right and have fun along the way, everything else - including sales and customers - will fall into place.

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