Head of Operations

Meet The Team

Having many products and countries, we need to make sure everything runs smoothly. As the Operations team, our goal is to help Fever grow, increasing the efficiency in our ways of working and maintaining a best-in-class experience for all our stakeholders. We love testing, launching and executing new projects, and supervise all Operations related topics, from events execution, user and partner operations to all processes and tools.

We are looking for someone who loves solving problems, improving efficiency and always finds the way to get things done!

This cross-functional role will allow you to interact with numerous areas of the business, understanding their needs and ways of working and giving you the opportunity to learn about how Fever works!.

The Role

In this role, you will lead and take full ownership of one of our team verticals, driving its overarching strategy, refining KPIs, and managing the execution of complex, cross-functional projects. As a key leadership figure, you will build strong relationships with senior management globally while directly managing, coaching, and mentoring a multidisciplinary team to ensure their individual and collective success. By continuously analyzing performance metrics and business processes, you will identify new opportunities and implement effective short- and long-term solutions to guarantee the scalability and continuous growth of your vertical.

What You'll Do

• Lead one of the team verticals, including defining the strategy, refining KPIs, managing a multidisciplinary team and being responsible for the execution
• Develop and maintain a strong relationship with senior management of the company across all teams and locations
• Work in a cross functional team to launch and scale complex projects with different workstreams
• Define and support the strategy of your vertical and the scalability of the projects
• Ensure individual team members are effective, and define their goals to assure success
• Provide coaching, mentoring, and feedback to team members
• Execute analysis of business opportunities and processes
• Analyze performance on a weekly, monthly, and quarterly basis, and implement short-mid and long-term solutions to improve it

Who You Are

• Project management / startup or consulting background (7y+ experience)
• Fluent English and Spanish is a must
• Strong analytical and organizational skills with large team management experience
• Solution-focused, identifying problems and defining solutions with an entrepreneurial spirit
• Strong verbal and written communication skills, with strong skills in creating and developing relationships with C-level executives.
• Ability to influence/persuade all levels of staff.
• Curious and keen to push boundaries and try new concepts while being in contact with the top management - very high visibility and exposure both internally and externally.
• This is not a position for an event production background

Why You'll Love It Here

• Attractive compensation package, including stock options to reward your contributions and growth.
• 40% discount on all Fever events and experiences + free Candlelight voucher.
• Flexible remuneration with Cobee: meals, transport, training, and nursery support (tax-exempt).
• Payflow: option to access part of your salary in advance.
• Taxdown: help optimizing and filing your taxes.
• Private health & dental insurance with Cigna: 100% covered by Fever. You can also add your family members via flexible remuneration.
• Wellhub membership for gym and wellness access: 100% covered by Fever up to the Silver plan.
• Language learning support: English and Spanish lessons.
• Hybrid work setup: home office friendly with a central Madrid office location.
• Snacks, drinks, and fresh fruit are always available at the office.
• Dynamic international team: a young, talented group creating a great work environment.

#LI-DP1 #LI-Hybrid