About us.
At Dyson we are encouraged to think differently, challenge convention and be unafraid to make mistakes. We’re creative, collaborative, practical and enthusiastic.
Dyson offers a unique opportunity for skilled individuals to invent, design and develop market leading products for the global market. By working across our world class global supply chain and logistics teams, you'll have the opportunity to work alongside leading specialists and highly innovative people to create products which fulfil our vision of being truly different and ahead of our competitors.
About the role.
The Head of Supply Chain / Head of Operations - Supply Chainwill be responsible for the supply chain operations within one of the EMEA Clusters – NEU, SEU or GBI & MEA. This encompasses the local management of demand fulfilment, inventory planning, logistics (warehousing and outbound fulfilment) and sales order desk. A highly visible role within Dyson, you will be required to build strong and effective relationships across all functions with the local markets. Cross functional relationships and stakeholder management at a senior level are key to the success of the role.
About you.
Reporting directly to the EMEA Supply Chain Director you will be required to ensure local requirements within your cluster are considered within the future supply chain capabilities for physical logistics, reporting, systems, any aspects of supply chain and the human resources required to execute.
Responsibilities:
- Inventory management – control of all stock – A grade, B grade, Accessories, Spares, Returns, Scrapping – for your cluster. All stock locations will be managed in keeping with KPIs.
- Logistics management of 3PL - manage day to day interactions with all third-party providers, short – medium term capacity planning. Be a key input to 3rd party provider selection and performance management, providing local knowledge and insight to requirements and key criteria. Attending and contributing to action driven QBR process.
- Logistics budget – form partnerships with local finance teams to build and manage.
- Cost initiatives – continuous thinking on cost saving and avoidance using a zero based budgeting approach.
- Demand fulfillment - Be a key driver of the supply / demand generation process within the local market, using data and performance to drive improvement strategies across all functions.
- People - Build an effective organizational structure and operating rhythm that has engagement with all touch points of supply chain within the local market. Ensuring that supply chain and operations remain ‘front of mind’ for all interdependent market activities.
- Stakeholders - ensure key engagement with multiple stakeholders (internal and external) to support Dyson’s Owner experience at all touch points of the process within the local market. Establishing effective partnerships with the group and market customer service functions.
- Cross functional working - Be the facilitator between the central supply chain functions and local market stakeholders, ensuring a balanced view between requirements and operational effectiveness are maintained.
- Standards - Ensure local adherence to all product, quality, legal, and health and safety compliance within the supply chain / repair and refurbishment activities.
- Aftermarket & Customer experience support – customer service should always be front of mind and how supply chain contributes and improves out NPS scores.
- Team performance and Pulse surveys/initiative - Be a visible manager to all reports ensuring individual development plans and regular performance management reviews.
- Reporting - Ensure a suite of KPI’s are maintained that demonstrate performance within the local market and drive actions that support an efficient operation.
Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity.
What We Do
At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds.
Dyson employs over 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education.
Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world.
The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas
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