Head of Operations, HKTW

Job Description

Are you passionate about building motivated, high-performing teams and creating a culture of collaboration & continuous improvement?

We are looking for an inspiring leader to lead HKTW Operations and connect local execution with regional and global supply chain strategies!

Core responsibilities

Leadership and management

• Develop & execute the future strategy for HKTW Operations in line with Global transformation & overall HKTW business plan

• Lead and champion the team’s motivation, satisfaction and culture in line with company values, clarity of roles & responsibilities & inter-department collaboration.

• Encourage and develop key talents and secure a strong succession pipeline at all levels of the Operations team

• Set the commercial and organizational direction for LEGO HKTW as part of the HKTW LT, focusing on the Operations team while partnering Sales, Marketing and Finance.

• Represent HKTW within APAC China Operations networks securing strong alignment between regional planning and local execution

• Drive strong cross-functional collaboration by mentoring the team on other departments’ work, overall business strategy, industry trends, customer needs etc.

• Lead day-to-day business running and achieving agreed critical metrics by monitoring planning, inventory and sales reports

• Control and allocate resources as appropriate and ensure effective training & development within the team in line with company’s digitalization journey.

Functional Responsibility - Demand & Customer Planning

• Lead the BU Demand Planning team and business processes to help capture accurate demand signals for the market.

• Own local S&OP process which is a critical link between Sales, Marketing and Global Supply Chain; ensuring global & regional demand directions are adhered to

• Promote collaborative and effective customer forecasting to drive clarity of forecasting responsibilities between Demand Planning & Sales and ensure close customer planning alignment with Sales.

• Oversee the Supply Allocation & Customer Flow of Goods planning to optimize both Consumer Sales and customer inventory metrics

• Manage safety stock and inventories life cycle in local DCs including exit and excess

• Oversee supply and inventory flow & allocation to optimise stock availability, minimize exposure and in general secure inventory health

• Overall accountable for BU HKTW forecasting KPIs.

Functional Responsibility – Customer Service

• Lead Customer Service team, and work within each customer’s ordering and distribution framework, processing and delivering orders efficient manner and within expected timeframes

• Secure a line of sight between go-to-market strategy, customer and marketing plans to the customers’ order execution

• Develop and implement Order Management systems and processes to secure workload efficiencies

• Overall accountable for BU HKTW service metrics

Functional Responsibility – Distribution & Customer Logistics

• Build partnerships with local customers and suppliers by focusing on mutual value creation in distribution effectiveness & efficiency.

• Provide outstanding customer service while maximising revenue and reducing supply chain costs by linking regional supply chain developments to customer needs

Play your part in our team succeeding

• Reports to the General Manager HKTW

• Leads a team of 8 across Hong Kong and Taiwan

• Part of the HKTW Leadership Team

• Part of the APAC China Operation Network

• Close collaboration with the Singapore regional Hub (Supply & Inventory Planning, Demand Planning, Distribution, Customer Logistics teams)

• Close collaboration with key customers across the markets

Do you have what it takes?

• Strong and proven leadership experience within FMCG, retail, fashion with a heavy focus on monthly launches, seasonal and promotional activities

• 10+ years’ proven experience in supply chain, planning or logistics roles

• Strong communicator and collaborator on simplifying & contextualizing complex topics & situations

• Strong and proven leadership track record of leading and motivating a team of professionals and delivering on departmental & company goals

• SAP and Advanced Excel needed

• Strong ability to lead and manage even under volatile and uncertain situations

• Strategic mindset with focus on swift implementation

• Critical and analytical thinking to identify opportunities and risks

• Ability to travel overseas for internal and external business meetings

• Business Fluent in English. Fluent Mandarin & Cantonese are a big strength.

#LI-JL3

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.