A. ACCOUNTABILITIES
Accountable for corporate On-Time Performance (OTP).
Accountable to the Director of Flight Operations (DFO) for network-wide flight control, including the dispatch and control of all jet flights, regional turboprops, and specialized remote STOL missions.
B. RESPONSIBILITIES
Responsible to the DFO for the management, execution, and irregularity control of a diverse fleet spanning jets and turboprops.
Responsible for the overall safety, security, and operational plans for domestic, international, and Rural Air Services (RAS) operations to the highest possible degree.
Responsible to the DFO for the safe, secure, and regulatory-compliant execution of flight operations control.
Dual-Network Operations Control: Manage daily operations for standard domestic, international, and high-frequency RAS turboprop routes.
Irregularity & OTP Safeguards: Control network disruptions to meet corporate On-Time Performance (OTP) targets, minimizing cascading delays between jet and turboprop connections.
Cross-Functional Disruption Planning: Partner with Commercial, Engineering, and Station Heads to deploy cost-effective service recovery plans during main-base or remote line station disruptions.
RAS Infrastructure Supervision: Coordinate with relevant authorities to monitor infrastructure reliability, fuel availability, and changing weather/runway conditions at remote STOL ports.
Fleet Technical Compliance: Oversee rural, domestic, and international operational dispatch specifications.
Flight Navigation Support: Supervise navigation, route information, and specialized EDTO flight planning for jet operations.
Policy & Business Development: Provide division guidance on technical policies, review cost-effective flight support options, and draft annual OCC budgets for management approval.
Staff Management & Competency: Manage OCC staff career tracking, ensuring dispatchers maintain separate, specialized competencies required for turboprop, jet, and complex RAS environments.
OCC Training Programs: Establish comprehensive training programs covering modern airline technologies (FANS/CPDLC) alongside manual flight dispatch routing methods.
Safety & Regulatory Audits: Ensure the Safety Management System (SMS) is strictly active in the OCC and drive the closure of audit findings to comply with CAAM, CAR 2016, and international aviation safety standards.
Qualified Dispatcher Allocation: Ensure a continuous pool of qualified Flight Dispatchers in full compliance with Civil Aviation Regulations (CAR 2016).
C. AUTHORITY
Operational Directives: Authorized to decide and execute actions necessary to preserve safety, security, and service quality across all AirBorneo routes.
Regulatory & Government Liaison: Authorized to liaise with the Civil Aviation Authority of Malaysia (CAAM), airport authorities, and transport ministries regarding flight control, dispatch, and PSO/RAS operational mandates.
D. DELEGATION OF DUTIES
Administrative & Operational Alternate: Manager, Crewing or Manager, Dispatch act as the official administrative and operational alternate for the Head, OCC.
Regulatory Delegation: Nominated Post Holder (NPH) responsibilities delegate directly to the Director of Flight Operations (DFO) in the Head, OCC's absence.
E. MINIMUM QUALIFICATIONS
Education: Degree / Diploma / SPM / FOM 1 & 2.
Licensing: Valid Flight Operations Officer (FOO) / Flight Dispatcher (FD) License issued by CAAM.
Industry Knowledge: Comprehensive knowledge of standard airline networks and specialized Public Service Obligation (PSO) frameworks.
Technical Systems: High proficiency in EDTO regulations, FANS (Future Air Navigation System), global data-link tracking, and aircraft performance tracking.
Safety Management: Thorough knowledge of aviation SMS systems and AirBorneo's Operations Manuals (OM).
Experience & Profile:
Ex-nominated Post Holder from a Malaysian AOC (highly preferred).
Minimum of 5 years of experience in OCC and Flight Dispatch management roles.
Minimum of 5 years of experience as an active Flight Dispatcher, with proven experience coordinating mixed fleets.
Active or previous HRDF Train the Trainer certification.
Skills Required
- Degree, diploma, SPM, or FOM 1 and 2
- Valid CAAM-issued Flight Operations Officer or Flight Dispatcher license
- Comprehensive knowledge of airline networks and Public Service Obligation frameworks
- Proficiency in EDTO regulations, FANS, global data-link tracking, and aircraft performance tracking
- Knowledge of aviation Safety Management Systems and AirBorneo Operations Manuals
- Minimum 5 years of experience in OCC and Flight Dispatch management
- Minimum 5 years of active Flight Dispatcher experience coordinating mixed fleets
- Active or previous HRDF Train the Trainer certification
- Experience as a nominated Post Holder from a Malaysian AOC
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What We Do
AirBorneo is a state-owned regional airline based in Kuching, Sarawak, Malaysia. Established following the Sarawak government's acquisition of MASwings in 2025, the airline specializes in providing essential Rural Air Services (RAS) to remote and underserved communities across East Malaysia. AirBorneo is dedicated to delivering world-class travel services and warm hospitality, ensuring passengers experience the distinctive charm of Borneo while connecting to diverse destinations.
