Jobs at AirBorneo Airways Sdn Bhd

Administer end-to-end employee lifecycle transactions and Oracle HCM records, manage benefits and employee documentation, resolve routine to moderately complex HC enquiries, ensure compliance with Malaysian employment law and audit requirements, produce operational reports, support stakeholders and continuous improvement, and guide junior team members to maintain accurate, timely, and audit-ready HR services.

Create visual and print assets across social, digital, web, email, in-app, and environmental applications. Maintain brand identity and templates, produce motion graphics and short videos, prepare print-ready files, coordinate with printers/vendors, manage design assets and version control, and support events and approvals under the Lead, Social Media.

Manage customer feedback from receipt to closure, ensuring responses within a 21-day target. Record cases in Freshdesk, liaise with business units for investigations, recommend service recovery, and support continuous improvement projects and reporting.

Manage partnership and sponsorship lifecycle: identify opportunities, prepare proposals and agreements, track and deliver partner benefits, maintain registers, coordinate with events/social teams, reconcile in-kind contributions with Finance, evaluate outcomes, and support stakeholder relations and community engagement.

Lead Social Media develops and executes social and digital content strategy, directs creative teams, manages publication workflows and community engagement, reports channel performance, maintains digital assets, manages influencer and agency relationships, ensures brand, accessibility and advertising compliance, and coordinates campaign deployment with marketing leadership.

Plan, deliver and oversee corporate events (route launches, inaugural flights, aircraft inductions) across AirBorneo stations. Manage event concepts, run-of-show, VIP protocol, vendors, budgets, on-site operations, cross-team coordination (operations, media, social), supervise events executive, and conduct post-event reviews and asset management.

Plan and execute photography and video shoots across the network, capture and edit short- and long-form content, obtain permits and access, maintain the content library and metadata, manage production equipment, and coordinate with copywriters, designers and events teams while ensuring security and usage-rights compliance.

Create and edit copy across channels (social, digital, web, app, email, push), corporate collateral, passenger-facing notices and press releases. Translate/adapt between English and Bahasa Malaysia. Maintain tone-of-voice, style guide and terminology glossary. Proofread and fact-check content, verify claims against internal sources, prepare government-facing material, and manage boilerplate language. Support stakeholder communications and other duties as assigned.

Execute event plans and run-of-show documents; coordinate on-site suppliers (AV, catering, production, transport); manage guest registration, seating and reception; prepare and proof event collateral; arrange logistics for principals and out-of-station guests; conduct venue reconnaissance and rehearsals; handle airside access and permits for airport events; maintain event assets and compile post-event documentation and cost reconciliations. Supports Lead, Events and follows delegated authority limits.

Lead AirBorneo's jet-network commercial sales to meet revenue targets across Government, Agency and Corporate channels; manage three Managers; set strategy, forecasts and budgets; collaborate with revenue management, digital, reservations and stakeholders; represent the airline at industry forums and with federal ministries; ensure compliance with ABAC, competition law and IATA standards.

Manage and grow AirBorneo's government, ministry, statutory body, GLC and GLIC accounts for the jet network. Secure and renew government travel agreements, negotiate fares and credit facilities, maintain CRM pipeline, coordinate cross-team government account activities, represent the airline at government forums, and ensure compliance with Malaysian procurement and Treasury rules.

Manage and grow AirBorneo's jet-network agency and OTA distribution, design and administer trade incentive/override programs, ensure agency compliance with IATA/BSP rules, coordinate cross-functional stakeholders, resolve escalated agency disputes, and report monthly channel performance. Lead agency engagement activities including visits, training, roadshows and FAM trips to increase agency-intermediated jet bookings.

Lead development, growth and management of private-sector corporate accounts for AirBorneo's jet network. Secure and renew corporate travel agreements, design corporate fare programmes, manage CRM pipeline, coordinate cross-departmentally, conduct account reviews, pursue new accounts, and represent the airline at industry forums to meet revenue targets.