Head Operations and Process Optimisation; Absa Regional Operations

Empowering Africa’s tomorrow, together…one story at a time.

Job Summary

Lead efforts to support and optimize operations and critical business processes across our Africa Regional Operations

Job Description

Accountability: RBB business support /enablement:

• Dedicated support for ARO Head of Retail and Business Bank for all matters relating to Operations
• Attendance of the RBB Exco & Execution Forums to maintain strong link with our business stakeholders and create prioritized packages of work to support front office.

Accountability: Effective Back Office Operations:

• Effective management of back-office operations to support the business and drive continuous improvement across all our markets.
• Maintain benchmarks on operational processes, cost and turnaround times across all our markets
• Optimize Front to bank Office ratio across our regional operations
• Consider alternative delivery models and regionalisation of key support processes

 Accountability: Process Optimization and Efficiency:

• Standardization of critical processes and ongoing optimisation by driving automation and straight through processing
• Implementation of Gold standard processes across our regional operations

Accountability: Revenue productivity /upliftment:

• Driving revenue productivity/upliftment for the ARO RBB business

Accountability: Channel optimization:

• Working with the RBB Head of Distribution to drive the optimization of the channels and channel mix
• Maintain benchmarks on Channel efficiency across all our markets

Accountability: People Management:

• Coach, mentor and manage team members toward driving business objectives and ensuring colleague development:

Accountability: Governance and Risk Management:

• Ensure the fulfilment of all required governance/oversights activities, including tracking and reporting  
• Managing all risks applicable in line with the Enterprise Risk Management Framework (ERMF)

Minimum Experience requirement:

• 3-5 Years – Experience in a similar environment at executive management level
• At least 10 years’ experience in banking operations

Education

Bachelor`s Degrees and Advanced Diplomas: Business, Commerce and Management Studies (Required)

Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised