Head of Night Operations

TfL Delivery Director

Enfield

At Global, we think big, work hard, and never stand still. We’re the proud home of the best media and entertainment, driven by our talented and passionate people. Our mission? To make everyone’s day brighter— our Globallers, our audiences, our partners, and our communities. Whether we’re in the studio, building world-class technology, or securing record Outdoor advertising partnerships, we make sure we’re doing it as a team.

Your Role: Head of Night Operations  

As Head of Night Operations you’ll lead, inspire, and drive performance on operational activities across all of the TfL environments at night. In collaboration with key stakeholders you would be a strategic and operational lead supporting our employed and contracted night operations teams working in safety critical environments on the TfL estate which, will enable us to achieve delivery of our clients’ campaigns, safely and efficiently to the correct place and on time; ensure fulfilment of our contractual obligations with TfL, manage performance targets and minimise unnecessary spend.

You’ll influence and support our employed and contracted night operations teams, ensuring operational excellence in line with our S.E.R.V.I.C.E. framework.

You’ll be best in class at providing positive, effective direction to our in-house and contractor teams creating highly motivated, productive and engaged teams who are motived to deliver Service Excellence.

As a Head of Night Operations at Global, your key responsibilities are ;

Strategic and Operational Leadership (30%)

Lead, influence and support diverse, dispersed employed and contracted night operations teams, ensuring high levels of motivation, engagement, and continuous delivery of Operational Excellence. Champion a culture aligned with Global’s values, wellbeing, and continuous improvement programs.

Operational Excellence & Compliance (40%)

Deliver safe, efficient, and timely campaign deployment. Proactively manage safety-critical activities with full adherence to the TfL contract, policies ( QUENSH) and Global’s safety and S.E.R.V.I.C.E. frameworks – including fault management, compliance & safety documentation, technology and digital compliance reporting.

Performance & Team Development (20%)

Monitor and drive productivity, reduce underperformance, absenteeism and build capability through structured coaching, training, and development planning. Lead structured 1-2-1s and engage teams in high-performance culture initiatives.

Stakeholder & Partner Collaboration (10%)

Foster positive relationships with internal stakeholders and external partners (TfL, Planning and Compliance, Safety and Compliance, Poster Prep, Transport Fulfilment), ensuring operational alignment and shared goals across all night operations.

What You’ll Love About This Role

Think Big: You’ll shape and lead a vital part of our Outdoor operations, delivering key services across safety critical environments.

Own It: This is your team, your operation. You’ll be trusted to drive high performance, ensure safety, and innovate, engage teams in high-performance, SERVICE excellence culture.

Keep it Simple: You’ll take complex night-time logistics and simplify them into efficient, scalable operations using technology and data.

Better Together: You’ll be working with a dedicated, enthusiastic team and key partners all focused on delivering brilliant campaigns for TfL and our advertisers together.

What Success Looks Like

In your first few months, you’ll have:

• Established trust and clear direction with your night operations teams.
• Embedded strong collaboration with internal and external key stakeholders.
• Begun driving measurable improvements in team performance, productivity and compliance.

What You’ll Need

Leadership in Action: Proven ability to lead diverse, unionised operational teams, build culture and drive results across shift-based and remote teams.

Calm Under Pressure: Skilled in high-pressure decision-making and confident working in safety-critical environments.

Compliance Confidence: Deep understanding of regulatory, contractual and safety protocols (especially within TfL or similar environments).

Digital & Data Savvy: Comfortable using workplace technology and performance data to drive operational improvement.

Stakeholder Skills: Exceptional communicator, capable of working across internal teams and external stakeholders at pace.

Coaching and Development: Nurturing talent by empowering and guiding individuals to unlock their potential

Building Trust: Creating and maintaining an inclusive environment where diverse views and experiences are welcomed and celebrated in your team

This role is embedded within Global’s S.E.R.V.I.C.E. framework, focused on:

Safety: Prioritising zero-harm culture

Efficiency: Maximising delivery and pace

Resilience: Ensuring business continuity

Viability: Sustainable cost and supply chain management

Innovation: Using tech and new materials to stay ahead

Carbon Reduction: Driving sustainable, lower-impact practices

Excellence: Delivering superior, consistent quality every time