Head of Modern Workplace

Sorry, this job was removed at 02:33 p.m. (UTC) on Friday, Sep 11, 2026
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Richmond, CA, USA
In-Office
Entry level
Other • Social Impact
The Role
Leads the design, delivery, and continuous improvement of modern workplace capabilities across a complex, multisite healthcare organization. Oversees Microsoft 365, remote access, identity and endpoint management, digital uplift projects, emerging workplace technologies, automation, and analytics. The role requires strong stakeholder engagement, communication, team leadership, and experience delivering secure, collaborative, productive digital environments.
Summary Generated by Built In

Employment Type: Permanent full time

Location: Richmond

Upload with Application: Resume, cover letter, and all relevant qualifications

Contact: Cameron Smith [email protected] 

Where there’s life, there’s Mercy. 

Where there’s care, there’s You.

Through the battles and the breakthroughs, we're there. Where will you be?

For over a century, our incredible teams have provided care for people at every stage of life. Across our aged care homes, hospitals and research facilities, and across numerous cities and towns, we’re on a journey to keep growing our impact for the next hundred years.

As a for-purpose organisation with over 10,000 dedicated, compassionate people, we continue to offer more services and deeper care than ever before. With Mercy, you’ll have the chance to make an impact and gain experience that’s hard to find elsewhere.

At Mercy Health, it’s all about taking what we have and making it better. 

To do that, we need you. 

Join us at Mercy Health, and help our teams deliver even greater outcomes. 

About the opportunity

At Mercy Health, you’ll become part of a proud history built on over 100 years of expertise, skill and care. The Manager - Modern Workplace leads the design, delivery and continuous improvement of modern ways of working across Mercy Health. The role ensures the effective use of Microsoft 365, remote access platforms and related digital capabilities to support a secure, collaborative and productive workforce across Healthy Ageing, Health Services and Support Services 

What you’ll bring 

It takes a special kind of person to work in healthcare or community services. If you are genuinely interested in helping others, then you’ll find you can build something here and find your place in a team of 10,000 hearts. 

To thrive in this role, you will have: 

  • Experience leading modern workplace and M365 functions in a complex, multi site organisation.  

  • Bachelor's degree in Information Technology or related field 

  • Demonstrated expertise in Microsoft 365 (Teams, SharePoint, OneDrive, Exchange Online, Power Platform and Co-pilot) 

  • Strong stakeholder engagement and communication skills 

  • Demonstrated ability to plan and deliver Digital uplift projects 

  • Experience with identity and access management, Intune/Endpoint management and remote access platforms.Excellent communication, stakeholder engagement and team leadership 

  • Experience with emerging workplace technologies such as AI enabled tools, automation and advance analytics. 

  • Knowledge of project management methodologies. (Agile, PRINCE2 etc.) 

  • Experience in healthcare or a similar complex, multi-stakeholder environment 

  •  A current Police Record Check and Working with Children Check. 

Ready to help us shape the future of healthcare? 

Join us and make a meaningful difference in people’s lives - and your career. 

Are you ready to apply for this role? Click Apply now 

Please contact us if you would like to find out more or communicate any requirements to ensure we provide you with a fair and equitable interview and selection process. 

We acknowledge the Wurundjeri Woi-wurrung peoples, traditional Custodians of the Land in which our Head Office is based, on traditional lands of the Kulin Nation and recognise their deep connections to the land, sea, and culture.   

We extend this acknowledgment to the many Traditional Lands that we operate across Australia and pay our respects to Elders past and present. 

The team at Mercy Health is as wonderfully diverse as the patients, residents, clients and communities we support. We’re proud to be recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). Mercy Health strongly encourages applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, sexualities, genders, abilities and cultural backgrounds.  

Skills Required

  • Experience leading modern workplace and Microsoft 365 functions in a complex, multisite organization
  • Bachelor's degree in Information Technology or a related field
  • Expertise in Microsoft 365, including Teams, SharePoint, OneDrive, Exchange Online, Power Platform, and Copilot
  • Strong stakeholder engagement and communication skills
  • Experience planning and delivering digital uplift projects
  • Experience with identity and access management, Intune, endpoint management, and remote access platforms
  • Team leadership experience
  • Experience with emerging workplace technologies, AI-enabled tools, automation, and advanced analytics
  • Knowledge of project management methodologies such as Agile or PRINCE2
  • Experience in healthcare or a similar complex, multistakeholder environment
  • Current Police Record Check
  • Current Working with Children Check

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The Company
4,700 Employees
Year Founded: 1920

What We Do

Mercy Health is an Australian for-purpose healthcare and community-services organisation founded by the Sisters of Mercy. It provides acute and subacute hospital care, residential and home aged care, seniors living, mental health and palliative care, specialist women’s and newborn health, early parenting programs, and workforce training. The organisation operates across Australia and employs more than 10,000 people, with a mission centered on compassionate, person-centred care.

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