The Role
Lead and scale the Marketplace function across multiple categories and countries. Own revenue, margin, recovery rates, inventory turnover and channel strategy. Build and coach specialist teams, use data and KPIs to drive decisions, introduce automation/AI, and partner with Appraisals, Operations, Finance to optimise end-to-end commercial performance.
Summary Generated by Built In
About the Team
Vintage.com is growing rapidly.
What began as a British success story has developed into an international business serving customers across multiple European markets. As we continue to expand, we are investing heavily in our people, technology, and operational capabilities to support sustainable growth.
Our Marketplace team plays a critical role in that journey. While our Appraisals team is responsible for acquiring and valuing items from customers, the Marketplace team is responsible for maximising the value of those items through the most effective sales channels.
From costume jewellery and watches to cameras, optical equipment, militaria, and general collectibles, our Marketplace specialists ensure every item reaches the right audience through the right channel, generating the strongest possible commercial return.
Joining us now means becoming part of a business in an exciting growth phase, helping shape our European expansion and building a world-class commercial function that drives revenue at scale.
About the Role
What began as a British success story has developed into an international business serving customers across multiple European markets. As we continue to expand, we are investing heavily in our people, technology, and operational capabilities to support sustainable growth.
Our Marketplace team plays a critical role in that journey. While our Appraisals team is responsible for acquiring and valuing items from customers, the Marketplace team is responsible for maximising the value of those items through the most effective sales channels.
From costume jewellery and watches to cameras, optical equipment, militaria, and general collectibles, our Marketplace specialists ensure every item reaches the right audience through the right channel, generating the strongest possible commercial return.
Joining us now means becoming part of a business in an exciting growth phase, helping shape our European expansion and building a world-class commercial function that drives revenue at scale.
About the Role
As Head of Marketplace, you will lead one of the most commercially important functions within Vintage.com. You will be responsible for how we sell thousands of items every week across multiple categories, marketplaces, and customer channels.
This role offers the opportunity to build upon strong foundations and take the Marketplace function to the next level. You will lead a team of category specialists across Costume Jewellery, Watches, Cameras & Opticals, Militaria, and General Marketplace, ensuring each department delivers exceptional commercial performance.
You will combine strong leadership, commercial thinking, and data-driven decision-making to maximise revenue, recovery rates, margins, and inventory performance. Working closely with Appraisals, Operations, Finance, and senior leaders across Europe, you will play a key role in shaping our future growth strategy.
Success in this role requires strategic leadership, operational excellence, and a relentless focus on commercial outcomes. You will create an environment where teams are empowered to make great decisions, continuously improve performance, and unlock maximum value from every item we acquire.
Key Goals & Objectives
This role offers the opportunity to build upon strong foundations and take the Marketplace function to the next level. You will lead a team of category specialists across Costume Jewellery, Watches, Cameras & Opticals, Militaria, and General Marketplace, ensuring each department delivers exceptional commercial performance.
You will combine strong leadership, commercial thinking, and data-driven decision-making to maximise revenue, recovery rates, margins, and inventory performance. Working closely with Appraisals, Operations, Finance, and senior leaders across Europe, you will play a key role in shaping our future growth strategy.
Success in this role requires strategic leadership, operational excellence, and a relentless focus on commercial outcomes. You will create an environment where teams are empowered to make great decisions, continuously improve performance, and unlock maximum value from every item we acquire.
Key Goals & Objectives
• Build, develop, and scale a high-performing Marketplace function to support continued business growth
• Maximise revenue, recovery rates, and gross margin through effective sales channel and marketplace management
• Lead and develop specialist teams across Costume Jewellery, Watches, Cameras & Opticals, Militaria, and General Marketplace
• Improve inventory turnover and reduce ageing stock through effective sales strategies
• Drive commercial performance through data-led decision making, KPI management, and continuous optimisation
• Identify and develop new sales channels, marketplace opportunities, and revenue streams
• Partner closely with the Appraisals team to ensure buying and selling decisions are aligned
• Foster a culture of accountability, collaboration, innovation, and continuous improvement
Key Responsibilities
• Lead, coach, and develop Marketplace Team Leaders and their specialist teams
• Own revenue, margin, recovery rate, sell-through, and inventory performance targets across all Marketplace departments
• Analyse sales performance, market trends, and operational data to identify opportunities for growth and optimisation
• Develop and implement marketplace strategies that ensure items are sold through the most profitable channels
• Drive improvements in pricing, listing quality, inventory management, and sales velocity
• Introduce and leverage automation, AI, and technology solutions to improve efficiency, consistency, and scalability
• Conduct regular performance reviews, coaching sessions, and talent development activities
• Collaborate closely with Appraisals, Operations, Finance, and Procurement teams to optimise end-to-end performance
• Support decision-making on complex, high-value, or strategically important items
• Establish scalable processes and reporting frameworks that support future growth across Europe
• Create a high-performance culture focused on achieving commercial results while maintaining operational excellence
• Own revenue, margin, recovery rate, sell-through, and inventory performance targets across all Marketplace departments
• Analyse sales performance, market trends, and operational data to identify opportunities for growth and optimisation
• Develop and implement marketplace strategies that ensure items are sold through the most profitable channels
• Drive improvements in pricing, listing quality, inventory management, and sales velocity
• Introduce and leverage automation, AI, and technology solutions to improve efficiency, consistency, and scalability
• Conduct regular performance reviews, coaching sessions, and talent development activities
• Collaborate closely with Appraisals, Operations, Finance, and Procurement teams to optimise end-to-end performance
• Support decision-making on complex, high-value, or strategically important items
• Establish scalable processes and reporting frameworks that support future growth across Europe
• Create a high-performance culture focused on achieving commercial results while maintaining operational excellence
Skills, Knowledge and Expertise
Essential
• Significant leadership experience within a commercial, e-commerce, marketplace, retail, auction, or operational environment
• Proven track record of managing revenue, margin, and commercial performance targets
• Experience leading multiple teams, functions, or specialist departments
• Proven track record of managing revenue, margin, and commercial performance targets
• Experience leading multiple teams, functions, or specialist departments
• Strong commercial acumen with the ability to balance customer outcomes and business performance
• Experience using data, KPIs, and reporting to drive decision-making and performance improvements
• Strong people leadership, coaching, and talent development skills
• Excellent stakeholder management and communication skills
• Highly analytical with strong problem-solving capabilities
• Comfortable working in a fast-paced, high-growth environment
• Strong understanding of digital marketplaces, online selling platforms, and commercial operations
• Fluent English
Desirable
• Experience using data, KPIs, and reporting to drive decision-making and performance improvements
• Strong people leadership, coaching, and talent development skills
• Excellent stakeholder management and communication skills
• Highly analytical with strong problem-solving capabilities
• Comfortable working in a fast-paced, high-growth environment
• Strong understanding of digital marketplaces, online selling platforms, and commercial operations
• Fluent English
Desirable
• Experience within second-hand goods, re-commerce, auctions, collectibles, luxury goods, watches, jewellery, antiques, or similar sectors
• Experience implementing automation, AI tools, or technology-led process improvements
• Experience scaling commercial or marketplace operations across multiple regions or countries
• Additional European language skills
• Experience operating within an international or high-growth business environment
• Experience implementing automation, AI tools, or technology-led process improvements
• Experience scaling commercial or marketplace operations across multiple regions or countries
• Additional European language skills
• Experience operating within an international or high-growth business environment
At Vintage.com, category expertise can be taught. What matters most is your ability to build high-performing teams, drive commercial outcomes, and create a scalable Marketplace operation capable of supporting our continued European growth.
About
At Vintage.com, we exist to create a world where everything has value and nothing is wasted.We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted 🗝️
Skills Required
- Significant leadership experience within a commercial, e-commerce, marketplace, retail, auction, or operational environment
- Proven track record of managing revenue, margin, and commercial performance targets
- Experience leading multiple teams, functions, or specialist departments
- Strong commercial acumen with the ability to balance customer outcomes and business performance
- Experience using data, KPIs, and reporting to drive decision-making and performance improvements
- Strong people leadership, coaching, and talent development skills
- Excellent stakeholder management and communication skills
- Highly analytical with strong problem-solving capabilities
- Comfortable working in a fast-paced, high-growth environment
- Strong understanding of digital marketplaces, online selling platforms, and commercial operations
- Fluent English
- Experience within second-hand goods, re-commerce, auctions, collectibles, luxury goods, watches, jewellery, antiques or similar sectors
- Experience implementing automation, AI tools, or technology-led process improvements
- Experience scaling commercial or marketplace operations across multiple regions or countries
- Additional European language skills
- Experience operating within an international or high-growth business environment
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The Company
What We Do
Vintage Cash Cow is a fast-growing circular economy business on a mission to make it easy and rewarding for people to declutter responsibly.
