Who We Are:
Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.
JOB MISSION:
Reporting to the Director of Digital, managing a team of 7 and a business of $100mio+, the Head of Marketplace is the leading role to develop and drive commercial, strategic and operational decisions across all marketplaces and New Balance partners.
This position will be responsible for leading the marketplace expansion roadmap, aligning with our wholesale and merchandising teams on the commercial objectives and partnering with the IT and Customer Service teams on the technical requirements for marketplace operations. You will be a trader at heart, read the market, align trading and merchandising activity and be able to provide strategic recommendations for the business whilst ensuring we deliver premium brand experience.
MAJOR ACCOUNTABILITIES:
Managing the Marketplace channel – being accountable for all commercial, strategic and operational tactics in partnership with Merchandising, Logistics, Customer Care and Marketing.
Managing a team of 7 across commercial and platform operations.
Full ownership of the Marketplace P&L, partnering with the Digital Finance team to budget, forecast and optimise the marketplace-related cost and margin.
Manage existing marketplace businesses and building brand-driven growth with these channels.
Identify marketplace opportunities, determining commerciality and prioritizing projects accordingly whilst managing the long-term strategic growth of the EMEA Digital Marketplace business.
Oversee roadmap for the launch of new marketplaces.
Liaising closely with the EMEA wholesale teams, to ensure alignment with their overall strategies.
Working closely with the merchandising team to evaluate the stock opportunity and product ranging for marketplaces.
Managing relationships with Logistics to ensure fulfilment of orders in line with agreed performance/SLAs.
Provide timely, accurate, and proactive analysis to deliver actionable insights and recommendations utilising all available data sources.
Identify marketing opportunities with partners and coordinate the requirements to support campaign launches.
REQUIREMENTS FOR SUCCESS:
Relevant number of years of experience with marketplace and/or partner program operations.
Strong people management experience and demonstrated leadership abilities.
Effective communication and relationship building skills.
Strong analytical and problem-solving skills.
Proficient in providing actionable insights and recommendations from reports and analysis.
Comfortable communication with senior leaders with strong influencing skills.
Proactive mindset to understand available opportunities and business priorities.
Fluent in English, other European languages are an advantage.
BENEFITS:
Discretionary Bonus Opportunity
Discount on health insurance
8% holiday allowance
Flexible Working Hours
Pension Scheme
25 days Annual Leave per year
Up to €300 travel allowance each month
Hybrid working
Employee Discount
Work from home allowance
Home working equipment
Sports subscription services
Flexibility to work 20 days from anywhere each year
Wellbeing and Mental Health Benefit (24/7 Employment Assistance Program & Support)
Equal Opportunity Employer:
New Balance is committed to equality of opportunity for all current and prospective associates regardless of age, disability, race, religion or belief, gender, sexual orientation, pregnancy and maternity, marriage and civil partnership and gender reassignment. We are an equal opportunity employer and support a culture of diversity and inclusion.
If you have not already done so, please let us know if you require any support so we can make the right adjustments and considerations should they be required.
Skills Required
- Experience with marketplace and/or partner program operations
- Strong people management experience
- Effective communication and relationship building skills
- Strong analytical and problem-solving skills
- Fluent in English, other European languages are an advantage
New Balance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about New Balance and has not been reviewed or approved by New Balance.
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Healthcare Strength — Benefits coverage is described as comprehensive, including medical, dental, and vision options alongside wellness resources like health coaching. Fitness reimbursement is also cited as part of the overall health and wellness offering.
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Retirement Support — Retirement support is positioned as strong, with a 401(k) plan and a company match described as dollar-for-dollar up to a stated contribution level in some locations. Life insurance and disability benefits are also included as part of the broader financial protection package.
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Leave & Time Off Breadth — Time-off offerings are characterized as generous, with paid holidays, vacation time, and paid sick leave highlighted. Flexible schedules and telecommuting options are also described as supporting work-life balance.
New Balance Insights
What We Do
In 1906, New Balance began as a humble one-man operation founded on the belief that “we were born to move,” and has since grown into an international corporation, selling footwear and apparel in over 120 countries and employing over 8,000 associates worldwide. Our mission has always been to support the performance of athletes, and with an unparalleled focus on quality and craftsmanship, we’ve come to set the standard for comfort and fit in an industry all too often driven by hype. We’re incredibly proud of our history and how far we’ve come, but companies don’t thrive for over a century by being content. Whether it’s setting a new style trend, retooling our manufacturing process, or building a new state-of-the-art headquarters, we pursue innovation with a spirit of fearless independence. As the only privately held major footwear company in the world, we’re free to do things our way, pushing limits and testing boundaries as we continually reimagine what could be. After all, the status quo isn’t static. But doing things our way wouldn’t mean much if we weren’t also doing them the right way. We invest in our associates as they invest in us, and as we move forward, we make a point of giving back, supporting communities around us through ambitious philanthropic efforts and involvement programs. We are a company that cares, and our culture is one of integrity and teamwork where together we become greater than the sum of our parts.
