Head of Marketing & CVC

Reposted 2 Days Ago
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Düsseldorf, Nordrhein-Westfalen, DEU
In-Office
Senior level
Retail • Software
The Role
The Head of Marketing & CVC is responsible for driving revenue growth, managing marketing products, conducting market analysis, and building strategic partnerships while ensuring brand consistency and effective communication.
Summary Generated by Built In

Responsibilities 

  • Drive revenue growth through the direct sales and promotion of the GB Marketing portfolio (Digital, Print, Consulting, Brand Visibility), with shared accountability for turnover targets and performance tracking
  • Partner closely with Sales by coaching teams, leading joint customer engagements, and directly managing key marketing clients and priority accounts using a consulting‑led value creation approach
  • Develop and execute standard and ad‑hoc digital campaigns, and manage media and print distribution channels in collaboration with central Media teams
  • Build, manage, and expand strategic partnerships (e.g. shopping malls, associations, tourism and hospitality ecosystems) to unlock new commercial opportunities
  • Manage marketing tools, including the marketing products booking platform, and oversee marketing products, advertising, and promotion budgets with clear governance and reporting
  • Conduct competitive benchmarking and market analysis to inform positioning, offer development, and go‑to‑market strategies
  • Ensure brand guideline consistency across all communications and oversee in‑store sales material updates.
  • Enable Sales and Refunding teams with high‑impact sales decks, training programs, and locally adapted tools, thereby maintaining a consistent training strategy and actively monitoring the marketing offer in market.
  • Proactively lead internal and external communication plans and maintain continuous feedback loops with Product teams to support ongoing improvement and innovation

Main KPI’s 

  • Marketing products turnover
  • Value and volume of new marketing product deals signed
  • Adherence to corporate standards with no identified deviations
  • Coverage and performance of digital communications, including number of campaigns, emails sent, open and click‑through rates, and quality and impact of written communications
  • PR effectiveness measured through media coverage, media impressions, and event or activation attendance
  • Number and quality of CVC cases delivered for key customers

Skills & Competencies

  • Strong team player with experience working in international and cross‑cultural environments, ideally with first leadership experience
  • Solid business intelligence skills with advanced Excel proficiency and strong analytical capabilities
  • Strong knowledge of CRM systems, including lead acquisition, nurturing, email marketing, and loyalty programs
  • Excellent presentation skills with the ability to convey complex ideas clearly and persuasively
  • Strong consultative selling skills focused on understanding customer needs and delivering value‑driven solutions
  • Full professional fluency in English required
  • Ability to transform data into actionable insights and compelling narratives

Qualifications and education requirements 

  • University degree in Marketing, Business or a similar relevant field or comparable technical qualification
  • Minimum of 5 years of proven success in selling marketing products, ideally within a digital, media, or publishing agency environment, or in marketing consulting
  • Strong experience collaborating with and managing external partners and vendors mandatory
  • Strong hands‑on experience with online media and digital marketing solutions of advantage
  • Strong experience collaborating with and managing external partners and vendors mandatory
  • Demonstrated experience working effectively within a matrix organization of advantage

Skills Required

  • University degree in Marketing, Business or a similar relevant field or comparable technical qualification
  • Minimum of 5 years of proven success in selling marketing products within a digital, media, or publishing agency environment, or in marketing consulting
  • Strong experience collaborating with and managing external partners and vendors
  • Strong hands-on experience with online media and digital marketing solutions
  • Demonstrated experience working effectively within a matrix organization
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The Company
HQ: Signy-Avenex
1,461 Employees
Year Founded: 1980

What We Do

At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey.

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